Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.
Cleanliness
The store is generally noted for being clean and well-organized, although there are isolated reports of unsanitary conditions.
Product Availability
Customers appreciate the variety and quality of products, but some express frustration over empty shelves and unavailability of advertised items.
Pricing
Many customers find the prices to be competitive and affordable compared to other grocery stores, although some feel prices have increased.
CP
Cynthia Pettiford
Jan 16, 2026
5.0
I like this food line too on South Church Street I usually can find everything in there too very nice and very clean
WW
Woo_ra
Jan 9, 2026
4.0
My go-to grocery store
RB
Rodney B
Jan 7, 2026
5.0
Great prices
JT
Josh Teer
Nov 30, 2025
2.0
The folks bagging groceries on weekends seriously need some coaching on what items to bag together, and how certain items should be oriented within the bag. We shop here every weekend (usually Saturday mornings) and every single time, there is some nature of nonsensical bagging taking place. Lately, it has been putting fresh meat in the bag upside down, today it was a random package of ground meat in a bag with canned goods, also it always seems as if there is very little to no thought regarding what items should/should not be bagged together.
The truly aggravating part is that during the pandemic, we got used to bagging our own groceries (as we were forced to by several retailers), and even ended up preferring it, but now, this Food Lion will not allow us to do it because of the number of items we have (usually a full cart, but not excessively packed). We're probably in the minority here, we would much rather bag our own groceries, but instead, we're now forced to check and rebag some groceries when loading them into our car, or suffer the consequences.
There are still things we like about this Food Lion, but we have tolerated this for well over a year, close to two, and our patience is wearing thin. This, in addition to the lack of professionalism (including nonchalant profanity) and customer service from some of the employees, will end up driving us to another store eventually if left unchecked. I truly hope this location addresses these issues and makes improvements. I would love to continue shopping here, but without the frustrations we've experienced for the last year or two.
RS
Raul Salas
Nov 23, 2025
1.0
So I usually never have a problem at Food Lion; however the ID policy is crazy. You mean to tell me if I arrive by myself and just so happen to walk in at the same time as some other random person , I cant purchase beer until you see both our IDs. A person I dont even know? .... Yeah ill just go to Walmart or Lowes food instead now.
What are the operating hours of Food Lion at 3535 S Church St, Burlington, NC?
Food Lion is open daily from 6:00 AM to 11:00 PM.
Does this Food Lion location offer wheelchair accessibility?
Yes, this Food Lion has both a wheelchair accessible entrance and parking available.
Can I pay with a debit card or mobile payment at Food Lion?
Yes, Food Lion accepts debit cards and mobile NFC payments, and does not require cash only.
Does Food Lion offer organic and prepared food products?
Yes, this store sells organic products as well as prepared food items.
Is there a restroom available for public use at this Food Lion?
Yes, there is a public restroom available at this location.
How can I join the Shop & Earn Rewards Program at Food Lion?
You can start saving today by joining the Shop & Earn Rewards Program through their promotion page: https://www.foodlion.com/promotions/shop-and-earn/?utm_source=yext&utm_medium=organic&utm_campaign=s%26e
What nearby dining options are available around Food Lion at Westbrook?
Nearby dining options include 3T's Chicken & Shakes, Stokely's Bbq & More, Kalm Bistro for Vietnamese cuisine, Wam Bam Bagels, and Dunkin'.
Are there other services near Food Lion in the Westbrook Shopping Center?
Yes, nearby you can find services such as Wells Fargo ATM, Coinme currency exchange, Western Union money transfer, and Westbrook Laundry and Dry Cleaners.
What are some nearby retail and beauty services to Food Lion at Westbrook?
Customers can visit nearby stores like Shop De Loache for women's clothing, Glow Hair Salon & Spa, Rhoda’s Cutting Edge, and Savvy Cutz for hair and nail services.
Is there a fitness or recreation facility near Food Lion in Westbrook?
Yes, BX5 Fitness offers gym and boxing classes nearby, providing options for exercise before or after shopping.
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