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McDonald's

3.5
(1523 reviews)

Business Details

751 NC Hwy 53 East, Burgaw, NC
28425, United States
(910) 259-7977
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
751 NC Hwy 53 East, Burgaw, NC
28425, United States

Hours

Reviews

3.5
1,523 reviews
5 stars
521
4 stars
337
3 stars
285
2 stars
127
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.

Food Quality

Many reviews mentioned issues with food quality, including cold, old, or improperly prepared items.

Cleanliness

The restaurant was often described as dirty, with overflowing trash and unclean tables.

Customer Service

Several customers experienced poor customer service, including rude staff and unhelpful management.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items.
  • GA
    Garney Anderson
    Jan 29, 2026
    5.0
    Always love getting food here
  • AH
    Arhianna Hansen
    Jan 9, 2026
    1.0
    took a while which isnt the problem, the problem is why did it take so long just for me to get unsalted fries that were redipped. fries that have been sitting and then gonna re dip them in the grease. Are you serious? its not crazy that we had to wait but we watched 5 workers sit there and have a conversation.
  • CJ
    Charles Joseph
    Dec 29, 2025
    5.0
    Good customer service and food was quick
  • EJ
    Evette Johnson
    Dec 28, 2025
    2.0
    I purchased 3 value meals with fries. The fries were old and cold. I took the fries back to the front counter. The manager agreeed to make me fresh fries but as I wait for my fresh fries I noticed my nuggets were hard and cold too. The manager said he gave them to me 15 minutes ago which was not true. My receipt said that my purchase was at 5:57 PM I got my fresh nuggets at 6:03pm. Also when he gave us our fries, he brought them to us in a bag dripping with hot grease oil.
  • DM
    derek moss
    Dec 11, 2025
    1.0
    The owner was sweet and apologetic for the confrontational and aggressive attitude the young manager had when blaming me for the cold hamburger...but it's hard for me to go back...after40yrs of patronage.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 751 NC Hwy 53 East, Burgaw, NC?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

What are the drive-thru hours at this McDonald's location?

The drive-thru operates daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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