Panera Bread

Reviews

• DM

  David Merrill

  Mar 31, 2026
  1.0
  Had the toasted Italian sandwich on a weekday at 2pm. Stale bread, slightly warm, layered thick with mayo on both sides( supposed to be garlic aoli drizzle) definitely un refrigerated mayo. Whitish yellow clear oily mess. I did eat one bite. I took the whole works back and was told they can not have food that was served back in the prep area. I said I should throw away the dish? They said no put it on the far counter and we will have someone dispose it properly. We are sorry. Me too!
• JG

  Josephine Local Guide

  Mar 10, 2026
  4.0
  Our son is a senior at App State, and we’ve been fans of Panera Bread for years, so we usually stop in whenever we’re visiting him. Our visits here have been either good or just okay. I have noticed they are trying to improve customer experiences and we appreciate it. It’s not easy prepping so many orders. I can’t even begin to imagine. This location is near his place and has been a reliable spot for good bread, pastries, and the coffee is always 👍. I also really love their bagels! Yum! We usually order sandwiches, but this past weekend we ordered the Greek salads with chicken. They were prepared well, and we were happy with our choice. I especially love the dressing! Happy Exploring! Josephine Local 📍
• KH

  Kathy Hill

  Feb 8, 2026
  1.0
  They say when a person gets bad service they will share with more people than if you get good service. For me that is not true I also review when i get really good service. Unfortunately in this review that is not the case. I've had occasion to visit this Panera twice in the last 2 weeks. The first time, I order 2 different salads takeout..when I got home (25 minutes away), one salad was correct, the 2nd was a totally different salad than i had ordered. I called. The shift manager was apologetic and told me he would replace not just the wrong salad but both salads if I would come in again. He said "they write it down in the back" and to simply tell them that info when I returned. (AS a note, I did not get my receipt the 1st time) Yesterday 2/7, I returned to Panera around 4:45pm. I spoke to the shift manager and he found the note to order my salads at no charge. Just as a note, I did order more than just the replacement items at no charge. This time I got my receipt but honestly did not check it. When the person in food prep was about to bag my order, I asked her if she could double check my order since last time it was wrong when I got home, she said sure. I told her specifically what i ordered and she checked the items (i did not personally look at the salads...). IT turns out she didnt really look closely because the chicken should have been clearly visible. You can imagine my frustration when I got home and once again BOTH salad items were wrong! Both salads were supposed to have chicken and neither salad did!!) This time I called and I was more than frustrated! THe shift manager apologized but did not offer any solutions . He said it had been quite a day. I told him he had process issues. Later I checked my recipt..one salald showed the chicken , the other didnt? Maybe it is always supposed to have chicken ?? Or did the manager enter it wrong?? Are there any quality controls on takeout orders? Do they have secret shoppers who check the correctness? Are they supposed to read your order back at the register to make sure it is entered correctly? Did the 1st manager in leaving a note mention what the issue was so the 2nd manager could have reviewed the order personally to make sure i got the right items? When I called back why didnt the 2nd manager take ownership to get to the root of the problem? ok I'm done venting...if, big IF I go back I will personally make sure my order is right both at the register and at pick up! by the way..I was asked if I had a rewards number but not encouraged to join..this store has issues... OK so here's what I'm wondering? Do they have quality controls on out
• DW

  David Weatherman

  Jan 13, 2026
  1.0
  Every time I come to this location (very seldom) the coffee is always extremely cold.. I don’t understand why it is so difficult to have hot coffee ..bad management of this
• RW

  Ryan Webb

  Jan 3, 2026
  5.0
  Great location, and the food is delicious. I get the chipotle chicken avocado sandwich, and this location specifically has made it the best I’ve ever had!