Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported long wait times, poor service, and incorrect orders, indicating a lack of efficiency and training among staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or incorrect items being served.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items, indicating that there are positive experiences to be had.
SO
Sharon Osborne
Jan 1, 2026
3.0
Ordered Dave's single without cheese, got cheese and burger was not cooked good. Had to heat in microwave.
KB
Kristin Burns
Jan 1, 2026
2.0
So first time here and off the bat I wasn’t really impressed. Nothing against the young girl at the counter, looked like she was new and instead of giving encouragement the guy tall black guy behind her was doing nothing but telling her every single thing she is doing wrong. Then he told her that you already rung in something but we don’t have it don’t do it again. How about not charging customers for something you don’t have and maybe some communication to the employees so that won’t happen again. Also, not really sure what brought this on but the white guy in the stripped shirt threw an order of fries at the tall black guy. Not really sure if it was a wrong order but why would you do this in front of customers and the female manager not do anything about it. Also why ask a customer 3x what kind of dressing they want and ring it but not give it to them, they wouldn’t even make the taco salad proper as they had the customer add the chili to the salad. To top it off our order was not complete as we had to go back up to the counter and get our food that was missing. The only reason why they’re getting a 2 is because I’ve never seen a two story Wendy’s and thought it was cool. For a $46 order but service, customer service and professionalism from your employees would be greatly appreciated. I would hate for OSHA to make a surprise visit.
KE
kyle erler
Jan 1, 2026
4.0
Normal Wendy's, saff were kind, food was fresh, and service was expedient. What more could you want?
MB
Michael Bishopp
Dec 26, 2025
4.0
This is an App State themed Wendy's with a second level (which is nice for getting away from the rush downstairs). As far as Wendy's go, this is standard
BM
Byron Miller
Dec 7, 2025
2.0
I have never had service so poor that I write a review, as I have worked in the food industry including Wendy’s, McDonalds and Sheetz, but I placed an online order here shortly before my break at work, I arrived at the pickup time and waited in line for 20 minutes, watching as a lady walked past I and 5 other repeatedly, with no indication of taking our orders, finally when she actually greeted me I informed her of my missing online order and she explained they didn’t have the ticket, I asked her to leave a note with the manager that I’d be back a few hours later to get my food remade since I had to get back to work. After I came back nearly 4 hours later I arrived and stood in line for another 25 minutes, watching customer after customer leave due to not being served. The lady working the register noticed us and still refused to take our orders for 25 minutes, finally after a long wait I spoke to the manager and had my food remade, once I got in my car and began eating my food I was met with cold fries and nuggets and missing ingredients and sauce on my burger, I cannot believe the terrible customer service, the inaccuracy of my order and the unfriendly environment. As an ex-employee of Wendy’s I couldnt believe how awful of a location this was.