Wendy's

3.4
1386 reviews

About

Fast Food RestaurantWendy's
At Wendy’s in Black Mountain, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Black Mountain, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
591 Nc Highway 9, Black Mountain, NC
28711, United States

Hours

Reviews

3.4
1,386 reviews
5 stars
459
4 stars
315
3 stars
210
2 stars
92
1 star
310

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, especially in the drive-thru.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Food Quality

Several customers complained about cold, poorly prepared food and incorrect orders, indicating a decline in food quality.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.

Staffing Issues

Numerous comments pointed to being understaffed, which exacerbated wait times and service quality.
  • SH
    sydney hardin
    Dec 22, 2025
    1.0
    they never have the food available to order and if so you have to wait 20 minutes for it to be ready. they take forever to get your food to you.
  • SS
    Stephanie Stuart
    Nov 26, 2025
    3.0
    This location needs serious help in regards to staffing. I've gone on different days at different times and the wait time (specifically in the drive thru) is crazy. I sat for 7 minutes at the order screen before someone took my order (so long that 2 cars behind me drove off in frustration). When I pulled and the corner there was nobody in front of me. When I got to the window, it was another 5 minutes before I even got my food. The quality of the food was meh and everything just felt like nobody cared about being there.
  • AH
    Aaron Hober
    Nov 21, 2025
    4.0
    Good food, nice people, but slow service
  • AY
    Amanda Yates
    Nov 1, 2025
    5.0
    Took a chance on this location while traveling through and I am happy with my experience. Staff were friendly and inviting. Restroom was clean and stocked. My food was made fast, fresh, and tasted good.
  • IH
    izzy hopey
    Nov 1, 2025
    1.0
    I’ve never left a bad review anywhere before, but the way i was spoken to by the night-shift cashier was insane. Nobody wants to work late! You don’t have to be unkind.

Frequently Asked Questions About Wendy's

Is 08 Black Mountain Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's drive-through in Black Mountain, NC?

Wendy's drive-through is open from 7:30 AM to 12:30 AM Monday through Thursday and Sunday, and from 7:30 AM to 1:30 AM on Friday and Saturday.