Pizza Hut

3.6
558 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 250 US Highway 9 in Black Mountain, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
250 US Highway 9, Black Mountain, NC
28711, United States

Hours

Reviews

3.6
558 reviews
5 stars
253
4 stars
99
3 stars
58
2 stars
33
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

While some customers enjoyed the food, many complained about cold, overcooked, or stale items, particularly from the buffet.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and a poorly stocked salad bar.

Staffing Problems

Many reviews noted that the restaurant was often understaffed, leading to delays and a lack of attention to customer needs.

Positive Staff Interactions

Despite the issues, some customers praised individual staff members for their friendliness and helpfulness.
  • MH
    Michael Honeycutt
    4 days ago
    5.0
    Their heat system was down but they had portable heaters in the dining room.
  • CC
    Catt
    Dec 25, 2025
    5.0
    Good service and good. Plenty of seating and drive-thru.
  • TE
    Tiffany Erwin
    Dec 22, 2025
    5.0
    Awesome people great food. Zachary helped me at the window. He was polite and ppl friendly!
  • TA
    Tara Arrowood
    Dec 7, 2025
    1.0
    The floors are dirty, the salad bar had nothing on it fresh, what pizza was on the buffet was cold and hard. Kayla was absolutely no help when I told her how bad the food was. She didn’t offer a discount, replacement or even an apology. At least 10 people were standing around looking at the buffet asking for fresh pizza and no one got anything. I’m in complete disbelief at the cost for 2 people who got absolutely terrible food. Update! Still no refund or phone call from this manager! What absolutely repulsive customer service! Do better!
  • MM
    Mark Marich
    Dec 4, 2025
    1.0
    This PH is horrible. They have been advertising on their sign about their buffet since I moved here. For over a month, I have tried to go to their buffet. There is a sign saying short staffed and dining room is not open. Great , please take your sign down and quit false advertising to the public.

Frequently Asked Questions About Pizza Hut

What are the dining options available at Pizza Hut in Black Mountain, NC?

Pizza Hut offers dine-in, carryout, curbside pickup, and delivery services at 250 US Highway 9, Black Mountain, NC.

What are the operating hours for Pizza Hut's dine-in service?

Dine-in hours are Monday to Thursday and Sunday from 10:30 AM to 9:30 PM, and Friday and Saturday from 10:30 AM to 10:30 PM.