McDonald's

3.5
1196 reviews
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Business Details

500 NC Hwy 9, Black Mountain, NC
28711, United States
(828) 669-5062
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
500 NC Hwy 9, Black Mountain, NC
28711, United States

Hours

Reviews

3.5
1,196 reviews
5 stars
423
4 stars
256
3 stars
211
2 stars
101
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and fast service, although there were notable complaints about rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Cleanliness

The cleanliness of the restaurant was positively noted by several customers, though some reported unsanitary conditions.

Food Quality

While some customers enjoyed fresh and hot food, others reported cold or poorly prepared items.

Management Issues

Several reviews pointed out problems with management, including poor customer service and staff training.
  • VP
    Vickie Payne
    4 days ago
    4.0
    Mcribs are back! Need I say more!
  • JM
    Jeffrey Merrow
    Nov 14, 2025
    5.0
    Fast traditional
  • TO
    Tom Olsen
    Nov 14, 2025
    5.0
    Not all McDonald's are the same, but they run this one like a well oiled machine. Every order had been 100% accurate and freshness is must be a guarantee. Keep it up!
  • CD
    CINTHYA O. DICKINSON
    Oct 17, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I really liked the service at this McDonald’s! The staff was friendly and fast, and I really appreciate that you can still place your order with a person 😊. Many places now only use the self-order screens, so it’s nice to have real human interaction and great customer service. Keep it up! ⭐️⭐️⭐️⭐️⭐️ Me gustó mucho la atención en este McDonald’s. El servicio fue rápido y amable, y algo que valoro mucho es que todavía se puede hacer el pedido directamente con una persona 😊. En muchos otros lugares solo se puede usar la pantalla, así que se agradece el trato humano y la buena atención. ¡Sigan así!
  • MO
    Melanie Ore
    Oct 9, 2025
    1.0
    It’s a McDonald’s, you shouldn’t expect amazing food or service. But last night I went in, ordered one thing…ONE THING and I waited by the window for 10 minutes or so to receive my change. I never received the change, even after making eye contact with the employees MULTIPLE TIMES . I decided to just get my item and leave because there was a huge line behind me. Cmon now…
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 500 NC Hwy 9, Black Mountain, NC?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service, and what are the drive-thru hours?

Yes, the drive-thru is available every day from 5:00 AM to 11:00 PM.