McDonald's

3.7
1787 reviews
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Business Details

27 Crape Myrtle Drive, Benson, NC
27504, United States
(919) 934-2037
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
27 Crape Myrtle Drive, Benson, NC
27504, United States

Hours

Reviews

3.7
1,787 reviews
5 stars
679
4 stars
438
3 stars
312
2 stars
121
1 star
237

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Food Quality

Several customers noted that the food was often cold, stale, or not prepared correctly.

Staff Behavior

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and inattentive.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
  • RH
    Robin Hartley
    Jan 5, 2026
    2.0
    This place is always a cluster. They never have people up front. You cant get any help. It takes forever to get food. They loose orders. Total confusion all the time
  • NM
    Nastassja Marroquin
    Dec 31, 2025
    1.0
    I did an app order (kids wanted a snack) checked in and my order never came out 25 minutes later. No explanation whatsoever. Do better
  • TC
    Tyler Capps
    Dec 20, 2025
    1.0
    Poor management! Rude workers and Door Dashers don't need to accept orders here because you will be waiting for ever and that will hurt your rating
  • JP
    John Page
    Dec 18, 2025
    1.0
    Would give it zero if I could fire and hire a whole new staff cause them high school kids yall got dont do there jobs they have loud conversations about anything where everyone can hear.. order wait times are insanely long as a customer and a dasher, food will be missing had to go back cause they forgot the buger for my two cheese burgers, inahve heard them say they leaving after school ect will not be going back until I see chnage and I live only 6 mins from the place I would rather travel then go here
  • JS
    Jeanette Smith
    Dec 12, 2025
    1.0
    Terrible waits and poorly trained staff. I whole hardly understand it is teenagers working and this is a great first job for them! However upper management needs to have some staff that has a higher level of training with the teenagers. I placed an online order drove 15 minutes there and still waited over 35 minutes in the store for my food! This is completely unexceptable. I would not be so upset if I was the only one waiting but multiple people were and had been there with similar wait times while staff laughed joked and seemingly had quite a few employees doing nothing. This is also not the first time I have had a similar experience. Tonight will be the last time a stop by this McDonald's.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 27 Crape Myrtle Drive, Benson, NC?

McDonald's is open 24 hours a day, 7 days a week, meaning it operates continuously throughout the day and night.

Is McDonald's in Benson, NC open for delivery service?

Yes, McDonald's offers delivery service 24/7 through their online ordering platform.