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About
Ice Cream Shop
The Hop proudly serves Asheville, NC with an imaginative and locally-influenced array of handcrafted dairy ice cream & completely from-scratch vegan ice cream & sorbet in cups, cones, milkshakes, and sundaes.
Also Check out The Hop in West Asheville (721 Haywood Rd), North Asheville (640 Merrimon Ave), and Black Mountain (114 Cherry St). We also offer fulfillment for ice cream cake and custom orders placed in our Online Store at The Creamery (167 Haywood Rd). Unchained and Independent
Location
Hours
Monday11:30 AM - 8:00 PM
Tuesday11:30 AM - 8:00 PM
Wednesday11:30 AM - 8:00 PM
Thursday11:30 AM - 8:00 PM
Friday11:30 AM - 9:00 PM
Saturday11:30 AM - 9:00 PM
Sunday11:30 AM - 8:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.