Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, slow response times, and incorrect orders.
Food Quality
Many reviews mentioned cold or improperly prepared food, with several customers receiving items that were not fresh or missing key components.
Drive-Thru Issues
The drive-thru service was often criticized for being slow, with long wait times and frequent order mistakes.
Inconsistent Experience
Customer experiences varied widely, with some praising friendly staff and good service, while others reported consistently negative experiences.
Operational Hours
Several customers noted issues with the restaurant not adhering to posted hours, leading to frustration when trying to place orders.
AF
Angel Foraker
Nov 13, 2025
1.0
Told the lady my order 3 times and they still got it wrong. Gave me frozen beverages to sit in the car and melt while I waited for them to correct their mistake?????
CN
C Nunez
Oct 28, 2025
1.0
I placed an online order at 10:20pm, got to the restaurant at 10:30, waited in the drive-thru line for 20 minutes, then sat and waited at the actual speaker for 10 minutes....only for them to close at 11. They never said anything to either car at the speakers. They just stopped taking orders at 10:50. I hate that this is the closest McDonald's to me, but thankful that Taco Bell & Cookout are open late.
EC
Eric Campbell
Oct 27, 2025
1.0
Just went through the drive through and like all the McDonald's that apparently doesn't do maintenance on their ice cream machine there's "isn't working right now". You should literally judge whether a McDonald's is worth going to on if their ice cream machine is working. If it is it means the employees actually care and do their jobs if it isn't they're probably a bunch of lazy people who don't do proper maintenance, or sometimes I just think they are too lazy to serve ice cream. Anyway when I go through a drive thru and the ice cream isn't "Xed" out of the menu and they don't serve you then I don't go back to that McDonald's and I suggest everyone else does the same.
NG
Nate The Great
Oct 26, 2025
1.0
If I could leave zero stars, I would. This McDonald's location consistently offers the worst fast-food experience imaginable. The staff acts like serving customers is an unbearable chore, making every interaction feel rushed and confrontational—rudeness is the norm here, not the exception. Beyond the poor attitude, the service is inexplicably slow. Waiting 15 minutes for a basic order, even when the drive-thru line is short, happens every time. To top it all off, they are perpetually out of stock on basic menu items. Every visit involves being told they can't make something because they are missing key ingredients. Save your time and your patience; go somewhere else where they appreciate your business and actually have food to sell.
BY
Beverly Darleen YllescasII
Oct 20, 2025
1.0
So I ordered the quarter pounder with cheese meal it's my go-to the meat is always supposed to be cooked fresh to order. That's the McDonald's standard I know because I used to be a manager at the one in Old fort and the one on Patton avenue. So today's meal required me to pull up because they were "cooking meat" for my sandwich. I was actually excited because I thought wow cool I'm finally going to get a fresh sandwich because I've gotten several that word hockey pucks which makes no sense because quarter meat is not supposed to be cooked in advance. Well anyway my sandwich when I opened it up held it in my hand it wasn't even lukewarm the cheese wasn't melted and I knew something was wrong. Tear it open and guess what RAW!!! I just wish I could get a good meal out of this McDonald's for real because I eat McDonald's probably 10 times a week regretfully but I'm on the road all the time making deliveries so I eat on the go and I figure if it's a restaurant that cares about McDonald's standards they're going to cook the meat fresh like they're supposed to but they don't. The fries were decent though today they were hot still and crispy a lot of times those are awful as well do better McDonald's on Leicester highway we need you!
What are the regular operating hours of McDonald's at 343 New Leicester Hwy, Asheville?
McDonald's is open daily from 5:00 AM to 11:00 PM, except Fridays and Saturdays when it closes at 11:30 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open daily starting at 5:00 AM, closing at midnight Sunday through Thursday, and at 1:00 AM on Fridays and Saturdays.
Does this McDonald's offer delivery service and what are the delivery hours?
Yes, McDonald's offers delivery including same-day and no-contact options, available daily from 5:00 AM to 10:30 PM, except on Fridays and Saturdays when service extends to 12:30 AM.
How can I order McDonald's food online or via mobile apps?
You can order through the McDonald's app available on the Apple App Store and Google Play Store, or via their delivery website at https://mcdonalds.order.online/business/-5579.
What payment options are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have any loyalty or rewards program?
Yes, you can earn points for free food through the MyMcDonald's Rewards program. More details are available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What services are offered at McDonald's on New Leicester Hwy?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other fast food options close to McDonald's at 343 New Leicester Hwy?
Yes, nearby options include Arby's and Zaxby's for different sandwich and chicken offerings, as well as another McDonald's in the vicinity.
What shopping centers or stores are near McDonald's that customers might visit?
Leicester Crossing shopping center, Dollar General stores, ABC Store, and Goodwill are nearby, offering shopping and retail options close to McDonald's.
Are there any convenient services or banks near McDonald's to assist customers?
Yes, TD Bank and First Bank are nearby for financial services, and Western Union is available for money transfers, making errands easy to combine with your visit to McDonald's.