Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
3,733 reviews
5 stars
1,174
4 stars
704
3 stars
707
2 stars
372
1 star
776
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported problems with incorrect orders and rude staff, leading to dissatisfaction.
Food Quality
Mixed reviews on food quality, with some customers noting cold or poorly prepared items, while others praised freshness.
Cleanliness
The restaurant was generally noted for being clean, although some reviews mentioned issues with the bathrooms.
Staff Friendliness
While some customers experienced friendly service, others reported rude interactions, particularly from management.
Operational Hours
Confusion regarding operating hours was common, with several customers noting that the location was not open as advertised.
- TWTrey WoodNov 9, 20252.0Ordered a caramel frappe with no whipped topping, was handed one with topping. When I gently reminded the girl behind the counter (curly black hair and grey sweatshirt walking around half slumped over like she’s on something) that I needed no whipped topping, she thunked the wrongly prepared drink on the counter, rolled her eyes and walked away. When I addressed this to the manager on duty, I got a sheepish “I’m sorry sir” in response.
- TMTodd McCormackNov 6, 20251.0So my wife was picking up food and the manager came out because she asked to get fresh hot fries and she LITERALLY PUT HER HAND IN THE FRY SLEEVE TO FEEL THE TEMP!!!!! So my wife said she definitely wanted them now! SHE NEEDS TO BE REPORTED AND FIRED!!! Don't go to the west Asheville location that is beyond unprofessional and disgusting!!!!
- DLDon LoristoNov 5, 20251.0Usually I don't have high expectations when I eat at McDonald's but this time my experience was so bad I just had to write a review. When you use the app to order you can't use the app to correct any mistakes, it needs to be done with the location. I used the app to order a meal and a hot latte but their espresso machine was out so the manager basically said I could come back for a replacement. When I ate my meal, there was bacon missing from my burger, the French fries were cold and stale, not fresh at all. And the unsweetened Iced tea I ordered was sweet. So I go back the next day to have them give me the correct order and the last comes out with a cold latte with caramel syrup on the bottom of the cup. I told her, this was supposed to be hot with just espresso, that's it. Then she comes out with two of the exact same wrong drinks. I said nevermind and just took the two wrong drinks. And then when I ate my meal, the sandwich did not taste good and the fries were cold and stale and not fresh. With the economy the way it is, employees seem to just not care. And I can understand that, but this is the last time I'm going to this location.
- LLLacyOct 28, 20254.0The Play area is open. My Granddaughter loves it
- JTJen TateOct 22, 20255.0Wonderful staff very caring and friendly large homeless pop. Close by and they treat them with care n respect
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 401 Smokey Park Hwy, Asheville?
McDonald's at 401 Smokey Park Hwy, Asheville is open from 5:00 AM to 11:00 PM Monday through Friday and Sunday, and 24 hours on Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, until 4:00 AM on Friday, all day Saturday from midnight to 11:59 PM.
Can I order delivery from this McDonald's and when is delivery available?
Yes, delivery is available daily, generally from 5:00 AM to 12:30 AM most days, with extended hours on Friday and Saturday nights.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer mobile ordering and how can I access it?
Yes, mobile ordering is available via the McDonald’s App, accessible on iOS and Android devices, or through their online platforms.
Is there WiFi available at this McDonald's location?
Yes, free WiFi is offered to customers at this McDonald's.
What nearby hotels can I consider if I'm visiting McDonald's at 401 Smokey Park Hwy?
Nearby hotels include The Asheville Inn, Holiday Inn Asheville - Biltmore West, and Red Roof Inn, convenient for visitors planning a meal or stop at McDonald's.
Are there other fast food options near this McDonald's in Asheville?
Yes, nearby fast food options include Zaxby's, Hardee's, and Krystal, giving you a variety of choices in the area.
What attractions are close to this McDonald's that I might visit before or after dining?
Biltmore Estate, a famous history museum and real estate attraction, is nearby and makes a great visit before or after your meal at McDonald's.
If I'm visiting the nearby Home Depot, can I stop by McDonald's easily?
Yes, McDonald's is conveniently located near The Home Depot, making it easy to grab a meal or coffee during your shopping trip.