Chipotle Asheville Hendersonville Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as over-seasoned chicken, missing ingredients, and poor portion sizes.
Customer Service
Many reviews highlighted rude and unhelpful staff, with complaints about poor service and lack of attention to customer needs.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and food prep areas.
Operational Issues
Frequent complaints about being out of ingredients, early closures, and long wait times were common, indicating poor management.
Mixed Experiences
While some customers had positive experiences with food and service, many others reported significant issues, suggesting inconsistency at this location.
MR
Michael Roe
Nov 6, 2025
5.0
This is a typical chipotle restaurant however I did want to leave a review because I am someone that hates cilantro. I must have that unique Jean that just makes makes it repulsive to eat. The staff that waited on me were happy to let me have plain white rice, which is honestly hard to find at other chipotle’s. You would think it would be a normal request, but a lot of other stores won’t accommodate this. I will say the food was just OK as the rice was way overdone but it did allow me to at least have a decent meal before calling it a night. The guac was amazing and so were the chips as always the restaurant had been busy so a lot of the tables were pretty dirty, but I did find a little spot and wiped the table off myself all in all it was just an OK dinner but the service was amazing and I wanted to point out how much I appreciate that
VM
Vincent Martin
Oct 30, 2025
5.0
I really enjoy this place and I think many people will
SS
syxtoe70
Oct 25, 2025
5.0
The steak burrito bowl was great!
DB
Doreen Bryant
Oct 21, 2025
1.0
People are rude. No good customer service. Over charging and people dont charge same and try to charge more. Dont recommend this place. Customer service is awful
PP
Palmer
Oct 6, 2025
5.0
The manager knows what he’s doing hiring cooperative friendly evening crew. They’re doing it right. Hits the spot every time. ❤️❤️❤️
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Asheville Hendersonville Road serve?
Chipotle serves customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 1828 Hendersonville Rd?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Asheville Hendersonville Road?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Asheville?
It is located at 1828 Hendersonville Rd, Buncombe, Asheville, NC 28803, USA.
Does this Chipotle location accept credit cards and provide catering services?
Yes, they accept credit cards and offer catering services.
Is the Chipotle on Hendersonville Road welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
What nearby restaurants can I visit along with Chipotle on Hendersonville Road?
Nearby dining options include Typhoon Noodle for Asian cuisine, Chick-fil-A for chicken fast food, Cinnamon Kitchen offering Indian and Chinese food, Five Guys burgers, Jersey Mike's Subs for sandwiches, and ZENSHI Handcrafted Sushi for sushi lovers.
Are there any fitness centers close to Chipotle Mexican Grill on Hendersonville Road?
Yes, nearby fitness centers include Orangetheory Fitness Asheville and Gold's Gym, both providing various fitness and active life services.
What shopping options are available near Chipotle on Hendersonville Road?
Nearby shopping includes Pinnacle Point shopping center, the Kmart department store, Publix Super Market at Pinnacle Point, and Go Grocery Outlet for groceries and daily essentials.