Customers frequently praised the food as delicious, fresh, and well-prepared, particularly highlighting the cheesesteaks and sandwiches.
Service
Many reviews noted excellent customer service, with staff being friendly, accommodating, and efficient, although some customers reported negative experiences with service.
Location
The restaurant's location inside a mall received mixed feedback, with some customers finding it inconvenient, while others appreciated the accessibility.
Consistency
While many customers enjoyed consistent quality and service, there were complaints about recent declines in food quality and service issues.
Customer Experience
Overall, customers expressed a strong emotional connection to the restaurant, often mentioning it as a favorite spot, despite some recent negative experiences.
AC
April Cogdill
Nov 15, 2025
5.0
Customer service was fantastic an the food was made fresh and fantastic as well
BC
Bar “Barcode” Code
Nov 12, 2025
5.0
Great service! Already knows my meal! Extra mayonnaise.
CR
Cindel Rose
Nov 12, 2025
5.0
Charley's is truly a staple of mall food in my opinion. Its always fresh, hit, and nostalgic
KQ
Keenan Quevedo
Nov 1, 2025
5.0
Place is great super friendly and nice, food is always amazing and they will help no matter what
BA
Brittany Allison
Oct 29, 2025
5.0
I work at the mall n housekeeping and everyday I see them working hard..always giving there customers a warm welcome n inviting atmosphere....Sandra and Diego are always tryin to promote there company n taking care of me and any other customer I see them interact with..and the food is absolutely fabulous and fresh...they get all stars from me
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Asheville Mall?
Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is there delivery service available at Charleys Cheesesteaks in Asheville Mall?
No, Charleys Cheesesteaks at Asheville Mall does not offer delivery service.
Does Charleys Cheesesteaks offer drive-through or takeout options?
Charleys Cheesesteaks does not have drive-through or takeout hours available.
What payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards for payment.
Where is Charleys Cheesesteaks located within Asheville Mall?
It is located at 3 South Tunnel Rd, FC #1, Asheville, NC 28805, inside Asheville Mall.
How can I contact Charleys Cheesesteaks for inquiries or orders?
You can reach Charleys Cheesesteaks by phone at +1 833-230-2930 or visit their Facebook page at https://www.facebook.com/107824133154635.
Is there a nearby fast food restaurant to Charleys Cheesesteaks if I want more variety?
Yes, Chick-fil-A is nearby and offers additional fast food options near Charleys Cheesesteaks at Asheville Mall.
What are some nearby places for coffee and refreshments around Charleys Cheesesteaks?
Emerson's Coffee is close by where you can enjoy coffee and refreshments before or after visiting Charleys Cheesesteaks.
Are there any nearby shopping stores to visit when I come to Charleys Cheesesteaks?
Yes, nearby stores include Hollister Co., Buckle, Vans, and Aéropostale, offering various clothing and accessory options within Asheville Mall.
Can I combine a visit to Charleys Cheesesteaks with some recreational activity nearby?
Yes, you can visit Oakley Boxing Club nearby for a workout session, making it convenient to combine fitness and dining.