Numerous customers reported long wait times for seating and food, with many experiencing poor service and staff disengagement.
Food Quality
Mixed reviews on food quality, with some customers enjoying the wings while others found them overcooked or cold.
Staff Performance
Inconsistent staff performance noted, with some servers receiving praise for their attentiveness while others were criticized for being inattentive or rude.
Management Concerns
Several reviews highlighted issues with management, including lack of responsiveness to customer complaints and poor handling of service problems.
Atmosphere
The atmosphere was described as loud and chaotic, which detracted from the dining experience for some customers.
SS
Stacy Smith
3 days ago
5.0
Food was great, server was nice but absolutely run ragged. I'm sure they would hire more people for the lunch shift if anyone were to want a job. Not a reflection of the people working, they were great and doing the best they could with a skeleton crew.
GV
Gale Vanselow
6 days ago
1.0
I’m not a fan of Buffalo Wild Wings in the first place but visiting from out of town so we decided to give it another try. Started with us sat in a booth with completely tore up seats and ready to fall off. Ordered an alcoholic drink that was way too sweet, I tasted no alcohol, and was like I was in the most basic bar that should never serve anything else but beer. The wings were not good at all! They were cold, tough, sauce blah, and I couldn’t finish the 6 I got. The tots were good! The young lady serving us was very nice. We should known better and gone to Papa and Beers across the street. Last time EVER going to a Buffalo Wild Wings and seriously your tore up booths at this location need a renovation people.
AA
Anthony
Nov 16, 2025
1.0
TRAIN YOUR STAFF. Can't review the food as I never even got offered to be seated after standing at the "please wait to be seated" sign for 10 mins. Never even acknowledged the entire time I stood there. 15 or so tables open for seating but no one offering to seat me. Staff members standing around tables without customers and standing at booth without customers watching the TV screen. I'll drive further for the location in Arden. This particular establishment needs to close.
MM
Meghan Bonczkowski (Megs)
Nov 15, 2025
2.0
The workers are overwhelmed. The pick up line is always chaotic. The red-haired woman who helped me tonight was exceptionally rude. As someone who has worked in the service industry, I understand the valid stress and frustration of a busy shift, but for it to ALWAYS be like this over several months without improvement, and for someone in a customer facing role to be unable or unwilling to not direct their frustration at the customers (even someone who is content waiting and trying to stay out of the way), is enough to make me not want to go back. I love my wings but the quality has gone down alongside the customer service. The past several times the wings have been dry and some didn't even have sauce on them at all. Better to just go somewhere else 🤷
TW
Trey Wall
Nov 14, 2025
2.0
Bar service slow and unfriendly in a not crowded restaurant on a friday night. Guess I should have guessed there was a reason for that when I walked in. Wings weren't very temperature hot and was only given one small ranch for my 15 wings and measly order of carrots & celery. Will certainly never be back there, and mostly likely any BWW.
Frequently Asked Questions About Buffalo Wild Wings
What kind of food does Buffalo Wild Wings in Asheville serve?
Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings on weekdays?
Buffalo Wild Wings is open from 11:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.
Where is Buffalo Wild Wings located in Asheville?
It is located at 4 Tunnel Road, Asheville, NC 28805, USA.
Can I find Buffalo Wild Wings online or on social media?
Yes, you can visit their website or follow them on Facebook using their provided URLs.
What types of restaurants or services are near Buffalo Wild Wings on Tunnel Road?
Nearby are places like Don Pablos Mexican Kitchen, Dairy Queen, Cracker Barrel Old Country Store, Bonito Kitchen, and Mikado Japanese Steak House, offering a variety of dining options.
Are there any transportation services near Buffalo Wild Wings on Tunnel Road?
Yes, the Greyhound Bus station and Enterprise Rent-A-Car are nearby, offering bus and car rental services.
What nearby shops can customers visit around Buffalo Wild Wings?
Customers can visit shops like Saucony (shoe store), Justice (children's clothing store), Hot Topic, and Charlotte Russe for clothing and retail items.
Is Buffalo Wild Wings suitable for takeout orders?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant, allowing you to order food to go.
What is the contact number for the Buffalo Wild Wings location on Tunnel Road?
You can reach Buffalo Wild Wings at +1 828-251-7384.
Can I find other entertainment or relaxation options near Buffalo Wild Wings?
Nearby recreational and leisure places include The Hound Lounge (bar and pub), Double Edge Self Defense gym, and L’Azure Skin Care spa.