Pizza Hut

Reviews

• CB

  Candice Barker

  1 day ago
  2.0
  ABSOLUTELY RIDICULOUS experience last week. Ordered pizza for takeout. Took OVER AN HOUR to be done. My finance waited at the store for 45 minutes or so. My order said it would be ready by 5:17. He didn’t leave with the pizza until after 6. I originally placed the order at 5. I have tried calling MANY times to complain and NO ONE will answer the phone at the store. I am done ordering pizza from here. Will take my business elsewhere. Waiting for pizza is one thing, not being able to get anyone to answer the phone is ludicrous. I’ve tried over 10 times
• ME

  Madeline Ellis

  6 days ago
  1.0
  Ordered Carry-Out online, 2 medium one topping pizzas (one of which was vegetarian) and some boneless wings. What did we get? 2 pizzas of different sizes covered in meat and toppings and bone-in wings. The best part? Two slices were missing from one of the pizzas when we opened the box….. Called and got hung up on 3 times. Finally spoke to someone who would “transfer” us and got hung on. Thanks!
• AB

  Allison Bayer

  6 days ago
  1.0
  Online coupons would not work. Went to the store and service was super nice but order was still incorrect and took 30 min
• TT

  TheRealDeal

  Feb 13, 2026
  1.0
  Order a pizza and cheese sticks....order was suppose to arrive at 7:12pm....currently writing this review at 8:06 and the pizza is just being "prepared" online now.
• EC

  Erin Cathey

  Jan 15, 2026
  1.0
  I placed my order online at 7:30 PM. ETA for delivery was listed as 8:01 PM. At 7:52 PM. I received a text message stating that my order would be delivered soon. But at 8:30, my delivery had still not arrived and I tried to call the store, but it sent me to a call center and transferred me to the store. I sat on hold for five minutes. I called back and was transferred and placed on hold again for another three minutes. I hung up and called back again and explained what was happening and was told I should go down to the store to find out. It was around 8:40 PM at this point in time. I called back and was placed on hold again on the way to the store and waited in line for a long time to get to the carryout window for assistance. I was greeted by a very rude woman who when I asked about why I had been on hold for over 20 minutes on and off at that point, she stated that they did not answer their phones at that store. I explained what happened and asked if I could speak with a manager to see what was going on with my order. She came back and said the manager was busy at the moment, at which I stated that I know because he is outside behind the restaurant, smoking a cigarette and hanging out with his buddy next to his buddy’s car, I assume. I saw him come out of the store when I was waiting in line to get to the carryout window and he had been out there for at least 10 minutes while I was waiting in line. She admitted that he was out back smoking a cigarette and I said that I would be happy to wait. I waited for five more minutes and then she came back and said that he was not going to be able to talk with me. I got zero answers. I didn’t want to make a scene so I said, “Oh well, I guess I’ll just go home and see if my pizza arrives and follow up with corporate later.” And I left. Ironically, I was on the phone with the corporate office call center on a recorded line the entire time this conversation took place with the woman at the carry out window and the guy on the phone with me was quite surprised as well at how rude and unaccommodating they were at the 12 Miami Circle, Arden, NC 28704 location. My order finally arrived around 9:08 pm, only 2 minutes after I returned home, and was left on my porch. No one knocked on the door and when I found it at 9:15, it was very cold. I guess the 22% tip I left on top of the delivery fee wasn’t enough for the driver. Somehow a 30 min ETA delivery turned into 1 hour and 40 minutes. What!?! I hope this store can get it together soon because I used to love to order from there all the time.

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