Buffalo Wild Wings

Reviews

• SS

  Salvatore Santaniello

  1 day ago
  3.0
  Great spot in Arden! The food was hot and fresh, service was fast and friendly, and the atmosphere was lively without being overwhelming. Perfect place to catch a game, grab wings, and unwind. Will definitely be back.
• DD

  Denis DeBan

  Jan 4, 2026
  5.0
  Chicken wings were great with plenty of sauce on them hot.
• JH

  John Holloway

  Jan 3, 2026
  1.0
  I’m posting this as a detailed warning for anyone considering eating at this Buffalo Wild Wings location near the Asheville airport. What we experienced was not just bad service or a rough night — it was a full operational breakdown. After reading many other recent reviews, it’s clear this has been happening repeatedly. From the moment we arrived, things felt off. The floors were thick, slick, and greasy. Walking across them felt unsafe and immediately signaled a lack of basic oversight in a high-traffic restaurant. The food was deeply disappointing. We ordered nachos that arrived dry and poorly constructed: barely any cheese, no grated cheese, no properly melted cheese, and no cheese dip. The chips were bland and stale-tasting, and the dish was overloaded with pickled and roasted peppers to the point that it was unpleasant to eat. We were told they were out of guacamole by 4:00 p.m. on a Saturday. We also ordered 20 bone-in wings with the dry rub seasoning on the side. Out of those 20 wings, we received only two drumettes. The chicken was greasy, unevenly cooked, and left an unpleasant aftertaste. We never received the fries that were supposed to come with the wings, and despite asking, we never received celery or carrots either. Even basic beverage quality was ignored. The Pepsi tasted flat and off, clearly not calibrated correctly. Anyone who has operated a food service business knows that soda calibration is one of the most basic back-of-house responsibilities. When something that simple is neglected, it’s a clear sign that management is not paying attention. Service is where this experience crossed from bad into unacceptable. I have operated a food service business before, and what I witnessed was a complete lack of leadership and teamwork. Our table was in the bar area. The bartender was overwhelmed but genuinely trying. She was not the problem. The problem was the rest of the wait staff and the absence of management. Multiple servers repeatedly walked past our table, saw that we needed assistance, and chose to ignore us. There was no teamwork and no shared responsibility for guests. After finishing our meal, we waited more than 15 minutes just to get a check. No one came. Eventually, my partner had to walk to the bar and insist that we be allowed to pay so we could leave. What truly underscored how dysfunctional this place is was the table next to us. A two-person table repeatedly tried to get a server’s attention for ketchup. After being ignored again and again, the gentleman stood up, reached behind the bar himself, and grabbed a bottle of ketchup. That should never happen in a properly run restaurant. There were plenty of staff on the floor. What was missing was management. We overheard employees talking about where the manager was while the front of house was in chaos. No one was directing staff or checking tables. We also watched at least three other groups walk out because they were tired of waiting and being ignored. This location does not have a staffing problem. It has a leadership and operations problem. Until that is addressed, I strongly recommend spending your money elsewhere.
• AA

  Andrew

  Dec 16, 2025
  3.0
  The food is great no complaints on the food. Its the service that’s the problem. They always take too long nobody comes to the takeout counter so I’m standing for 15 minutes even after my food is ready. They also never include napkins.
• JJ

  Jason

  Dec 7, 2025
  4.0
  It was midday, and it was not quite crowded yet.So we got a lot of attention from our waitress.She was so very friendly and so prompt with our orders and drinks. Now, I don't drink alcohol, but when I did, I used to love going to Buffalo Wild Wings. So if you're a drinker , I suggest you get a driver when you leave here , because that's what I used to do. Remember safety first. But the wings are always good, and we actually have the ultimate nachos, which were very good, and I've tried the Buffalo chicken wrap, it was okay.I probably won't get it again, but there are so many tasty choices there. I will return.

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