Service Issues
Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service quality.
Food Quality
While some customers enjoyed the food, many complained about cold, stale, or poorly prepared items, indicating inconsistency in food quality.
Drive-Thru Experience
The implementation of AI ordering in the drive-thru received significant criticism for causing order errors and frustrating customer interactions.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, which detracted from the overall dining experience.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendly and attentive service.