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Bojangles

3.6
(936 reviews)

Business Details

320 Airport Road, Arden, NC
28704, United States
(828) 681-0004

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
320 Airport Road, Arden, NC
28704, United States

Hours

Reviews

3.6
936 reviews
5 stars
391
4 stars
192
3 stars
128
2 stars
65
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service quality.

Food Quality

While some customers enjoyed the food, many complained about cold, stale, or poorly prepared items, indicating inconsistency in food quality.

Drive-Thru Experience

The implementation of AI ordering in the drive-thru received significant criticism for causing order errors and frustrating customer interactions.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, which detracted from the overall dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendly and attentive service.
  • MG
    Matt Gottlieb
    4 days ago
    5.0
    Quick and got what I ordered. Food was hot and fresh.
  • RR
    Rosa Ramirez
    Feb 16, 2026
    1.0
    I hate going to any bojangles drive-thur cause you get a dang robot instead of a real person that knows what they doing i went to the one on airport rd today was not even finished ordering and the robot says will that be all and i said no and it said the total see you at the window i get to the window and told them can i add something else and was ignored very unhappy
  • CM
    Charles Manis
    Jan 24, 2026
    4.0
    I wasn't impressed but my grandson really enjoyed himself
  • LP
    Lisa Parker
    Dec 30, 2025
    1.0
    Placed order in drive thru. After she swiped the card I was told a totally different amount. I said that's not what I ordered. She said Would you like the order that you paid for ? I said no I want to pay for my order. She told me she fixed it and she didn't. I didn't know until I checked my credit card statement. I called back to speak with a manager only to be told I had to bring my receipt back and drive an hour each way for a correction. It wasn't worth the five dollars but I wonder how often this happens.
  • MM
    Michael Martin
    Dec 1, 2025
    4.0
    Wonderful fried chicken. Just a hint of heat. Only issue is the portions — too much. I just wanted a piece of fried chicken and I had to get a combo

Brand Certified Facts from Bojangles

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Certified March 01, 2026Yext Knowledge Graph
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