Chipotle Mexican Grill

Reviews

• SD

  Sanket Desai

  Jan 5, 2026
  2.0
  We went to this location thinking that the portion of the food would be better than the one in Morrisville, park west location. But at found them to be same, not sufficient portion in the bowls.
• LL

  Luke Leo

  Dec 20, 2025
  1.0
  Night crew that works Saturday nights isn’t the best professionally, poor customer service, and gave me the timest portion size I’ve ever seen for a chipotle bowl
• HH

  Hay Hay

  Dec 16, 2025
  5.0
  They know me well I come in almost every week and everyone always has a smile
• LJ

  Laura Jacobs

  Dec 12, 2025
  1.0
  When I ordered my lunch, I did so with the expectation of having leftovers for dinner -as I usually do with chipotle orders- I was shocked to find that I paid $14 for what might have been a half order. My colleague encountered the same situation. The fact that we could not reach the store directly to address the issue only added to the frustration with our meals. After being on the phone with corporate customer service for over 15 minutes, we were given free entrees, but it wasn’t without quite the runaround. I appreciate the entree but I will not be ordering from this location again
• DY

  D Y

  Nov 13, 2025
  1.0
  Subject: Formal Complaint Regarding Extremely Unprofessional Service and Discriminatory Treatment Dear Management Team, I am writing to formally express my deep disappointment and frustration regarding the unacceptable service I received at your store. What happened during my visit was far beyond a simple service mistake—it was disrespectful, unprofessional, and completely inconsistent with the standards any customer should expect. To begin with, a Black female staff member told me that there was no hot sauce left. I accepted her answer at first. However, shortly after, I clearly noticed that the station prepared for online orders had a large amount of hot sauce fully stocked and unused. When I politely asked if I could have just a small portion, she firmly refused and said it was “only for online orders.” I would truly like to understand this: Are in-store customers not important to your business? Why is it that online orders can have plenty of hot sauce sitting there, untouched, while an in-person customer is denied even a small amount? It was obvious there was more than enough, and there was absolutely no reasonable explanation for refusing my request. Because of this unreasonable refusal, I was forced to place an additional online order just to receive a basic condiment. This situation is absurd and entirely caused by your staff’s unfair and inconsistent service. What made the experience even worse was the staff’s behavior. Several employees were walking around during work hours carrying food prepared for themselves, appearing completely disengaged and unconcerned with customers. Their attitude and professionalism were shockingly poor and made me feel ignored and disrespected. Throughout the entire experience, I did not feel valued as a customer. Instead, I felt dismissed and treated unfairly, which is completely unacceptable. I request that your management team: 1. Conduct a serious review of this incident and evaluate whether the staff’s behavior aligns with your company’s service standards. 2. Explain why basic items like hot sauce were refused to an in-store customer when they were clearly available. 3. Provide corrective actions to ensure this does not happen to other customers. 4. Offer an appropriate response addressing this unacceptable experience. This incident has significantly affected my trust in your establishment, and I expect a responsible and timely reply from your team. Thank you.

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