Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Many customers reported rude or unhelpful staff, with several mentioning poor attitudes and lack of responsiveness.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, overcooked, or improperly prepared items.
Order Accuracy
A significant number of customers experienced order mix-ups and inaccuracies, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant, particularly the restrooms, was frequently mentioned as needing improvement.
Speed of Service
Customers often noted long wait times for food, both in the drive-thru and inside the restaurant.
MH
Melissa Hancock
Jan 20, 2026
3.0
Bo rounds were barely warm, and the chicken heads were yelling at the lady taking my payment to shut the window.
It's a DRIVE THRU.
If they are cold, they should put on a jacket
FF
Fran F.
Jan 15, 2026
5.0
Good deals and food
AD
Austen Dover
Dec 27, 2025
3.0
They got wireback clanker AI taking orders at the drive-thru.
AG
Alix Giddens
Dec 23, 2025
1.0
Bad customer service. I came 1.5hrs before closing and the girl who took our order made it very clear that she was not happy we were here, even when I cracked a joke. Rolled eyes.
She was trying to put the chairs up when we walked in as of they were closed.. then messed up our order so we had to re-order to get the right stuff.
Our food was cold when we got it. Tenders and rice. Only thing warm was the biscuits.
HI
Hayley I
Dec 17, 2025
2.0
Workers need to work on their attitude and maybe a class in customer service skills would be helpful.
Update: they apparently don’t know the difference between supremes and regular chicken. Crazy to think if you spend $60 on food they wouldn’t get it right. Nope, they only gave us half of what we ordered. They need to all be let go and hire better people. If you hate your job THAT BAD, there’s the door!