Subway

Reviews

• NW

  Night Wolf

  Aug 17, 2025
  1.0
  I’ve been a regular customer at the Subway on the east side of Saint John for years, but this location has had problems for a long time. The app has never worked properly here, there have been repeated issues with orders, and I’ve been more patient than I should have been. Out of convenience, I kept going back. But after this latest experience, I’m done. On my last visit, the same staff handling food were also cleaning the floors and bathrooms while the store was still open. Even if hands were washed, that doesn’t make it acceptable or sanitary. On top of that, one of the staff sneezed over my sandwiches. By the time I got home, I felt sick just looking at them and ended up throwing them out. When I raised the issue, the franchisee, Peter McMaster, dismissed it. His response was to offer me two 6-inch subs (less than what I paid) and to lecture me with this line: “Since you were there at the time the incident occurred and noted it in real time, you did have an opportunity to raise the issue at the counter.” That statement is insulting. Expecting a customer to loudly confront staff ten minutes before closing just to have a legitimate concern taken seriously is unreasonable and disrespectful. Customers should not have to cause a scene to be treated fairly. This is not a one-time mistake. It’s part of a pattern of chronic problems at this location, from poor service to unsanitary practices to dismissive management. After years of patience, Subway has permanently lost my business. If this is how issues are handled under Peter McMaster’s leadership, I strongly recommend others think twice before eating here.
• LG

  Lorie Gray

  Jun 13, 2025
  5.0
  Fantastic subs !
• MH

  mandeep hira

  Jul 9, 2024
  5.0
  Great customer service from the whole team and JOANNE is very nice and polite
• CF

  Christine M Fader

  Jun 23, 2019
  5.0
  Love this subway. Friendly staff and very clean

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