Customers frequently reported slow service, long wait times, and poor communication from staff.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with portion sizes, food quality, and consistency.
Cleanliness
Several reviews mentioned the need for improved cleanliness in the dining area and bathrooms.
Customer Experience
Mixed feedback on customer service, with some praising friendly staff while others reported rude behavior.
TM
thomas macdonald
Dec 13, 2025
1.0
Why is there no public washroom, great staff and food but no washrooms for the public , that's messed up
NA
Niloofar Aramideh
Dec 1, 2025
4.0
Poutine was freshly fried, not oily and much cheese curd, very delicious.
Ice cream was good and creamy, but the strawberry sauce tasted not real, better to use fresh fruit on top
HD
haylee doughty
Nov 5, 2025
4.0
The chicken is super good here! I always almost have my food here fresh.
Prices are decent
Good service time via drive through not. Very long wait even at lunch rush hour.
They never get you to park and wait.
They always have food prepared.
CC
Cole206
Nov 3, 2025
1.0
Went there well before closing at 9pm. As we parked the vehicle, before we could get out with our children an employee came over and locked the door of DQ. We're very disappointed and took our business to McDonald's.
VM
Vince MacDonald
Oct 25, 2025
3.0
This location I will not return this only off I've been that will substitute for any sides aka pretzel sticks in the cashier was a rude about it and stuck up ( sukhchain) will not recommended
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill at 499 Rothesay Ave, Saint John?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Fridays and Saturdays.
What type of food and treats can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Basket, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for your convenience.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, it is family-friendly, welcomes children, and provides amenities like high chairs and restrooms.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order online for pickup at https://www.dairyqueen.com/en-ca/order/pickup/n/12074/.
Where can I find Dairy Queen Grill & Chill on social media?
You can find them on Facebook at https://www.facebook.com/357006494323114 and follow them on Twitter @DairyQueen.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, the location has seating available for dine-in guests.
What nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
You can visit nearby places like Fit Rocks Climbing Gym for an active experience, The Auction Hut for antique shopping, or Compass Rose Tattoo Co if you're interested in tattoos and piercings.
Is there a nearby car rental agency to Dairy Queen Grill & Chill if I need transportation?
Yes, Enterprise Rent-A-Car and Alamo car rental agencies are located nearby for your transportation needs.
What health or wellness services are available near Dairy Queen Grill & Chill?
Simply For Life, a nutritionist and weight loss center, and DermaEnvy Skincare, a medical spa offering hair removal services, are located nearby.