McDonald's

3.2
2477 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1177 Prospect Street, FREDERICTON, NB
E3B 3B9, Canada

Hours

Reviews

3.2
2,477 reviews
5 stars
636
4 stars
561
3 stars
509
2 stars
224
1 star
547

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Consistency

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and expired food being served.

Management Issues

Several customers noted a lack of effective management and training, leading to repeated mistakes and poor customer experiences.

Cleanliness

The dining area and bathrooms were often described as dirty and unkempt, contributing to a negative overall impression.

Positive Experiences

Despite the negative feedback, some customers mentioned good food quality and friendly staff on occasion.
  • JC
    Jonathan Clark
    3 days ago
    1.0
    I went in to the obvious drive thru lane. Four vehicles went around me and cut into the right drive thru lane, because it's not marked. Garbage. I waited 17 minutes to get thru and get food. I enjoy McDonald's but I will never use this location again. Fix your traffic control problem. First come should be first served.
  • ZZ
    Zach
    Nov 15, 2025
    1.0
    This is the slowest fast food store I have every saw. You can have a sit down meal at restaurant before you can make it through the drive thru here.
  • AF
    Austin Fenech
    Nov 8, 2025
    1.0
    20 minutes in the drive thru lane. First issue. Second, the people working there are miserable beyond words and I could barely communicate with them. Asked to pull forward for some reason , then waited another 8 minutes, to get a wrap that was half full and torn and falling out everywhere. I know its minimum wage , but take some pride in what you do. Be grateful to have an opportunity to work and serve.
  • KG
    keri gibson
    Nov 2, 2025
    1.0
    Ordered a Mccrispy light mayo combo in the drive thru tonight, Ukrainian woman (manager) yelled at me accusing me of having ordered 12 burgers and 2 pops as well, which i absolutely did not. Was extremely nasty, didn’t take one second to wonder if it could have been the car behind us just “WE HAD 3 PEOPLE WHO HEARD YOU ORDER THAT” aka an extremely poorly trained staff who doesn’t listen to anything or switch lanes on their headsets properly. Your mistake is not my problem first of all, second of all it was 3 of your employees mistake so that means training in customer service is for sure needed for the night crew. 3 times is a pattern. Former night shift mcdonald’s employee speaking; the way that manager acted and tried to gaslight a customer was entirely unacceptable especially for someone with “authority,” to be acting in such a manner because she forgets she could be serving former employees who know the training, at any time.
  • AW
    Aman Walia
    Oct 25, 2025
    1.0
    Pathetic customer service! I am regular customer here and I always do the same order and couple of times happen they miss yogurt in my kid’s meal . And I never yell , and always ask politely that this thing is missing because I did work in food service as well and I know they are busy! But today I ordered happy meal with apple slices and they put fries I show them and ask to replace the fries..they said we can’t remove that’s fine ! Then I dig it more they were again missing the yogurt. And then I show again that this is missing too ! The girl was very rude and said I don’t know why is always missing in your order . If I can spend money every day at this restaurant…I have right to get my things whatever I ordered ! As an employee you better be served the customer with your company’s policies and respect the customer’s money . And I am asking for your camera recording if I am wrong! It’s not about money it’s about my self respect! How can you even say without having any proof? And I am sitting in this restaurant for an hour if they find any proof or want to apologize But nobody comes ! This is the service of restaurant !

Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's on Prospect Street?

McDonald's on Prospect Street is open 24 hours a day, every day of the week for dine-in service.

Can I order delivery from McDonald's Prospect Street location at any time?

Yes, delivery is available 24/7 at McDonald's on Prospect Street.