Numerous customers reported long wait times, incorrect orders, and unhelpful staff, leading to a consistently poor service experience.
Food Quality
Many reviews highlighted issues with food quality, including dry, overcooked chicken, missing items, and unsatisfactory taste.
Cleanliness
Customers noted dirty dining areas and restrooms, contributing to an overall negative impression of the restaurant's hygiene.
Customer Service
Several reviews mentioned rude or unprofessional behavior from staff, particularly management, which exacerbated customer dissatisfaction.
Delivery Problems
Frequent complaints about delayed or incorrect deliveries, with some customers unable to reach the restaurant for assistance.
RS
Rebecca Smith
Nov 11, 2025
1.0
Staff were not very helpful when it came to there coupons and they wouldn't honor there coupons.
CR
cynthia reimann
Oct 26, 2025
1.0
A few weeks ago I had the Big Crunch combo and it was amazing. Fries and sandwich were top notch Still fresh and crispy after a bit of a commute. Today? Super dry from sitting around forever? Not even remotely crunchy. Missing toppings. Complete opposite of the last visit. Fries gross too. Consistency is important.
DS
David Storey
Oct 25, 2025
1.0
Went and placed an order with their self serve. Wound up waiting a half an hour for them to get an order that was not mine.
Was rudely told by the employees that it WAS what I ordered ( I did not) and then realized the ticket never printed and finally got to my order.
Took almost an hour from start to finish.
Extremely unsatisfactory
RV
Rose Villacer
Oct 18, 2025
1.0
I ordered 2 pcs chicken with gravy and they asked what’s side i would like, i said fries then i changed it into corn and large pepsi. When i checked the box gravy was not there. Just 2 pcs chicken and corn. This happened to me twice already, gravy is always missing. And they dont give us receipt all the time. And they gave us bottled pepsi instead of large fountain one. Just very disappointing every time we buy in this location.
CK
Corey Keeping
Oct 15, 2025
1.0
Place order had to wait 30 minutes for chicken fingers to cook when they told me it would take 8 minutes. Self checkout debit machines don’t work.
Only three other people in the store and they were waiting 50 minutes for their meal. Food was good but the service needs to be more prepared, especially for a place that is open 24 hours, there should be very little wait time.