Customer service experiences vary widely, with some praising friendly staff while others report rudeness and inattentiveness.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a lack of attention to detail.
Food Consistency
Food quality is inconsistent, with reports of cold or stale items, while ice cream is generally well-received.
Cleanliness Issues
Several reviews highlighted cleanliness problems, particularly with flies in the dining area and unkempt restrooms.
Overall Experience
While some customers enjoy the nostalgic value and ice cream offerings, many express disappointment in service and food quality.
WC
Wendall Charlo
Oct 26, 2025
3.0
⭐️⭐️⭐️ — Decent, but often missing something
My wife and I enjoy DQ Ronan and the customer service is usually friendly — not the best, but always polite and helpful. The food tastes good when everything makes it into the bag.
The issue is consistency. Nearly every time we’ve ordered, something ends up missing. For example, one visit they forgot my burger… which was the main part of my meal. And dipping sauces? They seem to disappear into another dimension. 😅
We still go back because it’s convenient and the ice cream is always great, but it’d be awesome to see a little more attention to detail when packing orders.
AP
Angelic Parizeau
Oct 6, 2025
1.0
I was on time to pick up my mobile order. My order was not on the counter. Katie said there was no Dr.Pepper...I told her it's ok...first asked for a drink refund but then quickly realized it's in a meal so probably won't make a difference. Katie got irritated, rolled her eyes and walked off. When Katie came back to the counter she had a drink and a bag and a plain Sunday and proceeded to put it over on the other drive thru register and walked off..Katie goes to the drive thru window to help. Turned around and finally told me my food was over there. VERY RUDE SERVICE, NO ONE KNOWS HIW TO SMILE... then on top of it all....our food was completely cold...do you guys even toast the bun anymore?...Worst service yet.
LT
Lyndel T
Sep 16, 2025
5.0
Dropped in for a late night Oreo cookie large Blizzard and it hit the spot! SO GOOD! Had fun talking with the kids behind the counter, looked like they were having a good time at work! When staffed has fun at their job, my time there and the food is ALWAYS better! Great job crew!
BF
Brian Flowers
Sep 13, 2025
1.0
Was in the lobby to order spent 45 minutes standing in line and in that 45 minutes they managed to take 1 order and fill 1 ice water cup and it took them 45 minutes to make 1 water cup and customer asked for 2 waters only got 1 water
DO
Drem Onn
Aug 28, 2025
1.0
Have to eat here for lunch frequently due to lack of choices in Ronan. The food is usually cold, dry and stale, and is a surprise when it is not. The Service is abysmal, angry underpaid high school kids who have no interest in being there, baby sat by one or two young adults who seem extremely over having to babysit angry high school teens.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Ronan, MT?
Dairy Queen Grill & Chill in Ronan, MT is open every day from 11:00 AM to 9:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and DQ cakes.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, the restaurant offers outdoor seating for customers to enjoy their meals.
Does Dairy Queen Grill & Chill accommodate families with young children?
Yes, they provide booster seats, high chairs, and are family-friendly with facilities geared towards kids.
Can I order food ahead of time from Dairy Queen Grill & Chill?
Yes, you can place mobile orders and take advantage of mobile deals via their website or app.
Is there a drive-thru service at Dairy Queen Grill & Chill in Ronan?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
What is the phone number to contact Dairy Queen Grill & Chill in Ronan?
You can reach Dairy Queen Grill & Chill by calling +1 406-676-0251.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Java Junction coffee shop, Conoco gas station and convenience store, or the Confederated Salish & Kootenai Tribes Senior Citizens Center for community events.
Are there automotive services close to Dairy Queen Grill & Chill?
Yes, nearby automotive options include NAPA Auto Parts, Arnie's Gas & Tire, Montana Power Products, and Sonshine Auto LLC for auto parts, repairs, and sales.
What entertainment or shopping spots can I find near Dairy Queen Grill & Chill in Ronan?
Nearby attractions include Lucky Lil's casino, Botanical City shopping store, Ronan Flower Mill gift shop, and Club Bar for nightlife.