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Arby's

3.6
(635 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3115 North Reserve Street, Missoula, MT
59801, United States

Hours

Reviews

3.6
635 reviews
5 stars
224
4 stars
168
3 stars
102
2 stars
33
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold or poorly prepared, while others praised specific menu items like the Reuben and gyros.

Service Issues

Many reviews highlighted poor customer service, including long wait times, incorrect orders, and dismissive staff attitudes.

Cleanliness

While some customers noted clean dining areas, others reported filthy tables and sticky floors, indicating a lack of consistent cleanliness.

Staff Attitude

Feedback on staff attitude was mixed; some praised friendly and helpful employees, while others described staff as unmotivated or rude.

Operational Challenges

Several reviews mentioned issues with the restaurant's hours, including unexpected closures and long wait times, often attributed to being short-staffed.
  • CR
    Chris Riba
    1 day ago
    3.0
    I ordered 2 turkey ranch bacon sandwiches tonight and got some nasty chicken Swiss bacon sandwiches. From now on I'm checking the bag at the window
  • EN
    Ethan Nelson
    Feb 10, 2026
    5.0
    The reuben is my go to it always seems excellent!
  • BS
    B S
    Jan 20, 2026
    1.0
    Filthy tables and it made the experience a bit gross. Workers were nice and food was fast but my beef and cheddar was more bun than meat. It is sad to spend $30 for two people to eat a meal and both people leave hungry and disappointed
  • RS
    Richard Stevenson
    Jan 12, 2026
    1.0
    This Arby's has gone down hill. Once the workers were friendly and courteous, but now they are dismissive and uninterested. They even closed early tonight hiding behind the short-staffed excuse that has become so widely used in today's retail and fast food locations. Things do not look good for this location and I would recommend going somewhere else for your dining experience.
  • JN
    Jess Norris
    Jan 6, 2026
    5.0
    Went through today for some lunch, I love the Chicken Cordon Bleu but today the chicken filet was so small and flat this time. Especially disappointing because my partner and I were sharing a light lunch and it ended up being too light - it's usually plenty. The lady (I didn't get her name) at the drive thru was fun and thorough, I got all my sauces and a good laugh. I like her, she probably needs a raise. I'll always come back, I just wish the food was more consistent.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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