Mixed feedback on customer service; some praised friendly staff while others reported rude and unhelpful interactions.
Food Quality
Generally positive remarks about food quality, though some customers noted inconsistencies and issues with order accuracy.
Speed of Service
Many customers appreciated the fast service, but there were complaints about delays in delivery and order fulfillment.
Employee Attitude
While some reviews highlighted friendly and helpful employees, others mentioned a lack of enthusiasm and poor service from staff.
DE
Danielle Eder
Nov 16, 2025
1.0
I come to Jimmy's often. Today i had no choice but to order online as i have sick kids at home and cannot leave. The door dash page does NOT offer cheddar on the sandwiches. So I called the store after I placed the order and the girl who calls herself a manager refused to throw a slice of cheddar on the sandwich. I even offered to pay over the phone SEPARATELY for the cheese alone and still was denied. She was not friendly or helpful. She didn't even TRY to fix the issue, just pushed me off on doordash. I am the GM for another restaurant in Kalispell and I do whatever I can to make our customers happy. I will not be returning to Jimmy's after this bcuz apparently customer service isn't something important to them! :(
RS
Ron and sheri Sass
Oct 31, 2025
2.0
Employees are ridiculous.
MW
Micheal Wessels
Sep 3, 2025
5.0
Great and fast
AF
Aeon Flux
Aug 4, 2025
5.0
Amazing. Friendly and knowledgeable staff. The owner isn't above rolling up his sleeves and getting dirty. This is the best Jimmy John's I've ever tasted and ever had the pleasure of going to. Always a friendly hello and smile when you come in. Downright treated like family.