Wendy's

3.8
1304 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1900 Prospect Ave., Helena, MT
59601, United States

Hours

Reviews

3.8
1,304 reviews
5 stars
495
4 stars
363
3 stars
231
2 stars
82
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

There were numerous complaints about food quality, including undercooked items, incorrect orders, and overall dissatisfaction with taste.

Staff Friendliness

Despite service issues, some customers noted friendly staff and good customer service experiences.

Inconsistent Experience

Overall experiences varied widely, with some customers having positive visits while others faced significant problems.
  • RS
    Russ Sowers
    Jan 4, 2026
    5.0
    The spicy chicken sandwich meal is my comfort food, staff is quick and the food is good
  • VS
    Vicky Simmons
    Jan 2, 2026
    5.0
    Wendy's baked potatoes are better than most higher priced restaurants! Their hamburgers are consistently good!
  • KR
    Kaylee Randolph
    Dec 30, 2025
    1.0
    Was in line to order and the lady behind the counter was so busy having a conversation with her friend (another customer waiting on their order) that I instinctively apologized twice for interrupting their conversation. This continued for multiple customers.
  • LB
    Lisa C. Budris
    Dec 11, 2025
    4.0
    I went through the drive thru, so the atmosphere question has no relevance. But the food was ok, and the service was awesome.
  • JO
    Jake Olson
    Nov 29, 2025
    1.0
    We came in at 940 to eat. There are no signs of when the dinning room is shut down. Judging by the glaring looks from Zachar and the manager im assuming it is 1000. We had to wait almost 20 minutes for our food, order was not correct and the heat was shutdown when we were still eating. I understand wanting to leave at a certain time but the staff should have given us some notice. We wanted a bag so we could take our food and 3 different people walked by and didnt even acknowledge us. We didnt want to order more food just take our incomplete and cold food home. It was also a nice touch to start spraying tables and the manager shutting the TV off while we were still eating.

Frequently Asked Questions About Wendy's

Is Helena 5 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's in Helena, MT?

The drive-thru at Wendy's in Helena, MT is open daily from 6:30 AM to midnight.