Dairy Queen Grill & Chill

3.7
515 reviews
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Business Details

2850 N Montana Ave, Helena, MT
59601-0547, United States
(406) 422-4852
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2850 N Montana Ave, Helena, MT
59601-0547, United States

Hours

Reviews

3.7
515 reviews
5 stars
212
4 stars
119
3 stars
69
2 stars
24
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers experiencing poor service and negative interactions.

Food Quality

Customers frequently reported issues with food quality, including soggy burgers, stale fries, and incorrect orders, leading to dissatisfaction.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and counters, contributing to a negative dining experience.

Management Issues

Several customers expressed concerns about the management's lack of responsiveness to complaints and the overall decline in service standards.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted that the blizzards were consistently good.
  • HP
    Holly Parrotte
    6 days ago
    5.0
    Love the cherry dilly bars. I order a strawberry shake every day as well. :) my favorite!
  • QS
    Quinton Scott
    Nov 15, 2025
    4.0
    The banana split was ok...nothing to brag about.
  • CK
    connor Kipp
    Oct 13, 2025
    1.0
    Just received a order from them off of Uber Eats, I’m very disappointed to say the least as i received no sauces with my order especially when i paid for extra ranch and bbq sauce
  • PM
    Paedyn Miller
    Oct 3, 2025
    1.0
    Very unprofessional and disrespectful I workers. My grandfather ordered a sundae for after we ate our food and they brought it out with the food, and corrected the employees mistake. Not long after another employee very unprofessional looking probably late 20’s-30’s came out looked at us and pretended to clean up some tables while only picking one piece of trash up, while giving us judgemental looks, I just know the employees were talking bad. I will not be coming back. Do better. The girl who took our order was very nice, so that was a plus.
  • EG
    Erin Garcia
    Oct 2, 2025
    1.0
    I don’t usually write reviews, but I had to after this visit. The burgers were soggy, and the service made it even worse. While I was ordering, the employees were talking about me just because I ordered a large. When I asked for lids ahead of time, they just smashed them onto my Blizzard and tossed it at me. When I asked for a manager, someone just pointed and said her name was Monea. It took a while to actually get her, and when I did, she apologized but clearly didn’t care and made me feel like I was the problem for speaking up. Overall, super unprofessional and not worth coming back for. I literally had to make a Google account just to leave this review.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill?

It is open every day from 10:30 AM. Monday through Wednesday and Sunday until 10:30 PM, and Thursday through Saturday until 11:00 PM.