Dairy Queen Grill & Chill

3.8
535 reviews
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Business Details

109 Bitterroot Plaza Dr, Hamilton, MT
59840-3173, United States
(406) 375-1112
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
109 Bitterroot Plaza Dr, Hamilton, MT
59840-3173, United States

Hours

Reviews

3.8
535 reviews
5 stars
230
4 stars
135
3 stars
63
2 stars
38
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising staff for being friendly and helpful, while others report rudeness and poor service.

Food Consistency

Many customers express dissatisfaction with food quality, citing issues like cold or stale items, incorrect orders, and smaller portion sizes.

Cleanliness

While some reviews mention cleanliness, others highlight unsanitary conditions and poor hygiene practices among staff.

Operational Issues

Frequent complaints about inconsistent hours of operation, including early closures and being out of menu items.

Overall Experience

The overall sentiment is mixed, with some customers enjoying their visits while others express frustration and disappointment, leading to a loss of loyalty.
  • JW
    Jordan Waldo
    Sep 28, 2025
    5.0
    I was blown away by the customer service here. Even when there was an unexpected issue with my daughter’s birthday cake order, the team went above and beyond to make it right. They were kind, professional, and extremely generous in how they handled the situation. You just don’t see this level of care and commitment to customers very often anymore, and it really stood out to me. I’m grateful for how they turned things around and made sure our celebration was still special. Highly recommend!
  • MM
    Mindi Marsh
    Sep 22, 2025
    2.0
    I get the fries there for my daughter, they never come out fresh, typically cold or room temp
  • BB
    brian blankenship
    Aug 31, 2025
    1.0
    Says drive thru open on Sunday till 930 and I get there at 8:45 and they’re closed.
  • MS
    marita sturgeon
    Aug 22, 2025
    5.0
    Great service, good food, Ice cold drink are refreshing.
  • SS
    Steve Smith
    Aug 10, 2025
    5.0
    Fast and hot. Staff does a great job and its clean inside. Bathroom was also clean
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill in Hamilton, MT offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and DQCakes.com ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open Monday to Thursday and Sunday from 11:00 AM to 8:30 PM, and on Friday and Saturday from 11:00 AM to 9:00 PM. Holiday hours vary, with closures on November 27, 2025 and December 25, 2025, and shorter hours on December 24 and 31, 2025.