Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and disorganization.
Food Quality
Food quality received mixed reviews; some customers enjoyed their meals, while others reported issues like hair in food and incorrect orders.
Wait Times
Many customers complained about long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Cleanliness
Several reviews highlighted cleanliness issues, with customers noting that the establishment needed a thorough cleaning.
Ice Cream Consistency
Customers expressed dissatisfaction with the consistency and quality of ice cream, particularly with improperly mixed Blizzards.
CJ
Cassie Jo
Oct 3, 2025
5.0
Went through the drive thru tonight and they finally have someone with a friendly face and was very nice. Breath of fresh air from the girl that is usually very very rude! Thank you Harley for the friendly service.
JE
James Earl
Aug 6, 2025
5.0
What can I say it's Dairy Queen. It'll always get 5 stars in my reviews!
RP
Robin Paullin
Jul 2, 2025
5.0
Dairy Queen is what it is. Always a TREAT!
JA
Jared Alleman
Jun 16, 2025
5.0
Drive through is open later than the lobby hours currently listed on Google maps. Staff was patient with my wife... Nicer than I would be.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Great Falls, MT?
Dairy Queen Grill & Chill is open Monday to Saturday from 11:00 AM to 9:00 PM, and on Sunday from 1:00 PM to 8:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill provide facilities for families with young children?
Yes, the location is family-friendly with booster seats, high chairs, outdoor seating, and restrooms, and welcomes children.
Is the Dairy Queen Grill & Chill accessible for customers with disabilities?
Yes, the restaurant is wheelchair accessible and provides restrooms to accommodate all customers.
Can I order food online from Dairy Queen Grill & Chill for pickup?
Yes, you can place your order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/18118/.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location has a drive-thru for convenient ordering and pickup.
Are there WiFi services available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
What nearby places might I visit before or after dining at Dairy Queen Grill & Chill?
You can visit Lucky Lil's Casino and Liquor Store, La Cocina Mexican Restaurant, or Chinatown Asian Restaurant nearby to explore entertainment and dining options.
Are there hotels near Dairy Queen Grill & Chill if I am visiting Great Falls?
Yes, nearby hotels include Heritage Inn, Sleep Inn & Suites Great Falls Airport, Best Western Plus Heritage Inn, and Motel 6 for convenient accommodation.
Is there a gas station close to Dairy Queen Grill & Chill if I need fuel?
Yes, Conoco and Holiday Stationstores gas stations are located nearby for fueling your vehicle.