Chipotle Mexican Grill

3.1
283 reviews
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About

Mexican Restaurant
Chipotle Great Falls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1900 10th Ave S, Great Falls, MT
59405, United States

Hours

Reviews

3.1
283 reviews
5 stars
101
4 stars
32
3 stars
28
2 stars
36
1 star
86

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold items, bland flavors, and food safety concerns such as food poisoning.

Portion Sizes

Many reviews highlighted dissatisfaction with portion sizes, describing them as skimpy and not reflective of typical Chipotle standards.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor service.

Cleanliness and Atmosphere

The cleanliness of the restaurant was often criticized, with reports of unsanitary conditions and a generally unwelcoming atmosphere.

Order Accuracy

Numerous customers experienced issues with order accuracy, particularly with online and delivery orders, leading to frustration and disappointment.
  • NP
    Niko Paseman
    4 days ago
    1.0
    I've been a fan of Chipotle and I've loved their food and farming philosophy for almost two decades, but this one can't seem to get it right. They've been consistently less generous than other Chipotles, but tonight was the last straw. Every. Single. Topping. Was added as 1/4 of the serving spoon VERY INTENTIONALLY, with multiple complaints from the worker like I was asking for too much (saying "you're killing me, dude"). When I asked for a large chips & guac, he(?) was gonna pass off half of a tiny clear condiment cup as sufficient, until I asked how that was a large. $8 for a couple ounces of guac?! That's the cost of like 2-3 avocados! It's gotten so bad that it's 100% worth driving across town to Qdoba instead. Even Cafe Rio is superior, and it's not my cup of tea. RIP GF Chipotle, I guess.
  • MM
    MonTexan
    Nov 13, 2025
    1.0
    This place still hasn't got it together. Ordered online today, waited in restaurant 30 mins after "pick up time". Maybe have 2 serving lines, cuz this is ridiculous after all this time. I blame corporate.
  • EW
    Emma Watson
    Oct 30, 2025
    1.0
    The only reason why I’m giving a review is because someone was playing super inappropriate music 29 Oct. usually I like the atmosphere of the place whenever I come but today not only was there inappropriate music being played but I had an AWFUL experience with a worker with tattoos on his face. He has 0 customer service and makes rude comments under his breath. Not only that but while I was eating with my friends the same guy was talking a lot of smack about the people he worked with and that just didn’t sit right with us so we left. After this experience I more than likely won’t be eating here again because I was not comfortable with what was going on at all! Chipotle do better!
  • TB
    Terry Barber
    Oct 24, 2025
    2.0
    The adds look terrific but all you get is a bowl of rice with a couple spoonfuls of meat and sauce. Total ripoff
  • NK
    nater kugar
    Oct 23, 2025
    1.0
    Went for lunch the other day and the young fella making the food was wearing his plastic gloves texting on his cell phone when I walked up to the counter. He put his phone in his pocket and ask what I wanted to order. I told him a burrito AFTER he put on new gloves since I dont want his cell phone germs and bacteria in my burrito!! He walked around the corner for 5 seconds and came back to make my burrito!! Not sure if he changes his gloves (probably not)!! Beware of dirty food handling practices at this location!!! Guess ill just go to taco bell!!!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Great Falls?

Chipotle Mexican Grill in Great Falls is open daily from 10:45 AM to 10:00 PM.

Where is the Chipotle Mexican Grill located in Great Falls, MT?

It is located at 1900 10th Ave S, Cascade, Great Falls, MT 59405, USA.