Arby's

3.8
783 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1300 3rd Street Nw, Great Falls, MT
59404, United States

Hours

Reviews

3.8
783 reviews
5 stars
301
4 stars
204
3 stars
151
2 stars
47
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with cold, stale, or poorly prepared food, including rubbery fries and undercooked sandwiches.

Customer Service

Service quality varied significantly; some staff were friendly and helpful, while others were rude or dismissive.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Mixed reviews on cleanliness; some noted a clean interior while others reported dirty tables and unsanitary conditions.

Management Issues

Several reviews highlighted poor management behavior, including yelling at staff and being unhelpful to customers.
  • AD
    Angelique Dodge
    Dec 21, 2025
    1.0
    Ordered take out, found a hair in my fries, being as we were in the vehicle i thought there's a fair chance its mine. But the one in the sandwich most definitely was not. Called and spoke to a manager. No apology, no we will address that. Just whats a name and number for a free meal. I dont want a free meal for a repeat experience. Absolutely disgusting
  • BZ
    Billy Zimmerman
    Nov 18, 2025
    2.0
    I’ll take some blame for getting a chicken sandwich from a place that does not specialize in that. The sandwich was terribly sad, now I remember why it’s been 10+ years since I have eaten Arby’s, fries were not hot. Shake was great! Lady working the window was giving lots of positive support to her co workers which was nice. But like little Cesar’s I’ll never eat at that chain again.
  • JA
    Jenna Acord
    Nov 15, 2025
    2.0
    The original girl we got at the counter was really great! She was kind and friendly she appeared to be somewhat new although the manager was being rude to the staff, she would put off working on other orders and move to a different one, I was getting my 2 kids sat down and she yelled my name to come and get my food twice, same thing happened when we were in the middle of moving tables. She yelled my mom’s name repeatedly until my mom came and got her food. My mom ordered a beef and cheddar sandwich with the cheddar on the side and she made sure we only got half the cheddar that was supposed to go on the sandwiches. Put me off from going back to this store
  • MC
    Mick Clark
    Nov 2, 2025
    2.0
    Twice i went there. Ordered just the Greek gyro. Last night was just the sandwich. No napkins or sauces. Tonight, I was at the window. Asked for both sauces.... I got 1 napkins. Yall need to do better
  • RD
    Roy Degenstein
    Oct 22, 2025
    5.0
    Not a bad visit, food was good. I arrived at the correct time as fries just came up. So very good. Staff was great.