Chipotle Bozeman is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including rude staff, long wait times, and unacknowledged customers.
Food Quality
Many reviews highlighted inconsistent food quality, including undercooked rice, small portion sizes, and instances of food contamination.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, mentioning friendly staff and enjoyable meals.
RS
Rose Smith
Dec 31, 2025
1.0
I am extremely frustrated and disappointed with this Chipotle location. I love Chipotle and eat it often, but this is by far the worst location I have ever been to, and it has reached a point where I feel compelled to say something.
The portion sizes are consistently unacceptable. One particular employee(the blond girl) is incredibly stingy, giving half scoops of nearly everything, which is frustrating and embarrassing as a paying customer. It feels intentional, and it completely ruins the experience. She also always seems to have an attitude for no good cause. She was working at around 5:20 December 31.
The bigger issue, however, is the food quality, especially the chicken. It is either undercooked, full of gristle, burnt, or some unpleasant combination of all three. Biting into tough, chewy gristle over and over again is disgusting and unacceptable for a restaurant charging these prices. Also, the fajita veggies always end up extremely burnt.
Management is clearly part of the problem. This location feels completely mismanaged. I have walked in multiple times to find the staff acting like they are at a party—music blasting, people yelling, zero sense of professionalism or organization. It does not feel like a restaurant being run properly at all.
This is the only Chipotle location I have ever experienced that has gotten this bad, and it is incredibly disappointing because I genuinely like the brand. At the rate this location is going, it feels like it is headed for complete failure unless serious changes are made.
This store needs new management, better training, and immediate attention to food quality and customer service. Until then, I will be taking my business elsewhere.
MG
Monica Goranova
Nov 27, 2025
5.0
I fricken love chipotle
MM
Michaela Miller
Nov 23, 2025
5.0
Every time I come in here the staff is always beefing but idc it’s entertaining and they are all working hard and they are NOT shy on the portions even for to go orders. And delivery. This is my preferred chipotle 13/10
LR
Lydia Roundy
Nov 17, 2025
1.0
I got a steak bowl, I only got MAYBE 3 pieces that was actually meat, the rest was fat…not very enjoyable to eat fat with every bite…my husband got the same thing, but he didn’t get any meat in his..ALL FAT!!!! Are they getting the leftover steak from other restaurants? Or what’s going on?
GH
Gretta Hinz
Nov 4, 2025
1.0
over charged me for nothing. my boyfriend behind me got more toppings and was charged the correct price. they have done this multiple times.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Bozeman?
Chipotle Mexican Grill in Bozeman is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Bozeman?
It is located at 1919 W Main St, Ste 1, Bozeman, MT 59718.
Does Chipotle in Bozeman offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Bozeman?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
What type of food does Chipotle Bozeman serve?
They serve customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle Bozeman cater for events?
Yes, Chipotle offers catering services at this location.
What payment methods are accepted at Chipotle Bozeman?
They accept credit cards and gift cards, among other payment options.
Are there any notable places near Chipotle Bozeman for customers to visit?
Yes, nearby places include the USPS post office for shipping needs, Sleep Number mattress and furniture store for home shopping, and Palisade Falls park for outdoor recreation.
Can I combine a visit to Chipotle Bozeman with nearby shopping or dining?
Absolutely, you can enjoy a meal at Chipotle and then visit nearby stores like CVS Pharmacy for your pharmacy needs or Cosmic Pizza if you're in the mood for American-style pizza.
Are there nearby transportation or financial service options near Chipotle Bozeman?
Yes, customers can use nearby ATMs such as LibertyX Bitcoin ATM or The Exchange Network and find fuel stations like Safeway Fuel Station and Loaf 'N Jug for automotive needs.