Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
963 reviews
5 stars
425
4 stars
255
3 stars
129
2 stars
53
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and unprofessional behavior.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, missing items, and food not prepared as requested.
Speed of Service
While some customers noted quick service, others experienced long wait times, especially during busy hours.
Food Quality
Feedback on food quality varied, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.
Management Issues
Several reviews pointed to poor management practices, including unhelpful responses to complaints and lack of staff training.
- TYTaylor YellowmuleNov 10, 20255.0Great service fast food
- BCBryan CasteelOct 19, 20255.0I do Uber in this place is always on the ball about getting orders out in an efficient manner
- ABAudrey BerneOct 19, 20251.0The worst Wendy's in town. Slow service, cruel management, gets basic orders wrong, employees like to pick fights. I've seen it all here. From Management not knowing what a quarter pounder means (common sense) to their employees jumping out windows to fight customers. I'm surprised this location is still open with how unprofessional everyone is. Gm isn't helpful either, just the same bs script they use for complaints 🙄 and yall want 20 an hour 🤣🤣🤣🤣 id pay you 11-13 max with how unprofessional everyone is
- HSHunter Seal-SalaoOct 9, 20251.0Did an online order ~15-20 in advance. Drive through lady was nice. However waited 20 minutes for a sausage and cheese muffin and a small potato. Had other people come up behind and they were done first. Once I received the food it was cold and the bread was hard. Will not go to this location anymore the staff sucks now.
- AAAlexazSep 29, 20252.0I was in the drive through on Monday night (9/29), at 8:05pm. The boy in the 1st window was short with us, and extremely unhelpful. Instead of saying hello, or politely telling me what my total was he told me "13 bucks." I tried to ignore it and get my points scanned and and when I said it was okay if it wasn't working, he aggressively put the scanner back down. When I tried tap to pay he was extremely unhelpful and wouldn't just turn the machine so I could hover my phone flat down on it, instead he just held it out the windows awkwardly and made it very clear he just did not want to be there. My boyfriend and I were very unhappy as we have worked in customer service since we were 15. Super unprofessional and made me not want to return. Second window was fine, they were busy but not rude. Food was great, but the first face I saw was not.
Frequently Asked Questions About Wendy's
Is Grand #1 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Billings, MT?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Billings, MT into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (406) 245-6300.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Grand #1 Wendy’s serve breakfast?
Yes, this Wendy’s location in Billings, MT serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of Wendy's drive-thru at 1025 Grand Ave, Billings, MT?
The drive-thru is open from 6:30 AM until midnight Monday through Wednesday and Sunday, and until 1:00 AM Thursday through Saturday.
Does this Wendy's location offer breakfast?
Yes, this Wendy's serves breakfast items. You can order breakfast combos, sandwiches, coffee, and sides via their website or mobile app.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's offers delivery and takeout options. You can order online through their website or mobile app, where available.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
How can I provide feedback or contact Wendy's at this location?
You can contact them via their Customer Care team live chat, call 888-624-8140, complete their customer satisfaction survey online, or call the location directly at (406) 245-6300.
Are gift cards available at this Wendy's and where can I purchase them?
Wendy's gift cards can be purchased in-restaurant, at select retailers, or online through their gift card portal website.
What are the main nearby fast food options around Wendy's at 1025 Grand Ave?
Nearby fast food options include Arby's, Dairy Queen, McDonald's, Taco Bell, and Taco John's, offering a variety of fast food choices close to Wendy's.
Are there any local entertainment or dining places near Wendy's?
Yes, nearby entertainment and dining places include Tarantinos pizza restaurant, The Palms Grand Casino, and Rec Room for billiards and social activities.
What nearby health and wellness services can customers find close to Wendy's?
Nearby health and wellness options include Bonanza Health Foods, Edge Men's Health, Wanderluxe Lifestyle Aesthetics medical spa, and several counseling and chiropractic services.
Is there public transit or nearby landmarks that can help customers find Wendy's at 1025 Grand Ave?
While specific transit stations aren't listed, notable landmarks near Wendy's include The Palms Grand Casino, Tarantinos pizza, and several other fast food and health stores to help orient visitors.