Wendy's

4.0
1072 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2311 Central Avenue, Billings, MT
59102, United States

Hours

Reviews

4.0
1,072 reviews
5 stars
485
4 stars
295
3 stars
149
2 stars
55
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude or inattentive service.

Food Quality

Food quality is generally praised, with many customers enjoying the freshness and taste, though there are complaints about inconsistencies and mistakes in orders.

Cleanliness

The cleanliness of the restaurant is noted positively by some, but there are also reports of issues such as messy dining areas and unsanitary conditions.

Speed of Service

While many customers appreciate the quick service, there are frequent complaints about long wait times, especially during busy hours.

Management Issues

Several reviews highlight problems with management and staff training, indicating a need for better oversight and employee performance.
  • NH
    Nic Hollenbeck
    Dec 14, 2025
    1.0
    Worst service ever!!! Will never go back
  • KM
    Kendra McCalaster
    Dec 6, 2025
    5.0
    Shout out to Tynan! Super kind & helpful . His customer service tonight was stupendous to be honest . My family left smiling and giggling . Thanks again !
  • VL
    V Luquette
    Oct 26, 2025
    2.0
    The inside was clean with no other customers. Then I realized why…. The drive through line gets such preferential treatment that inside customers are neglected. I believe the issue is that inside customers sre on the same wait list as pick up services, where the prep person thinks they have 5-10 minutes to put the order together. Our order was behind two pick up service orders, so needless to say we waited and waited while the drive thru line just flowed right on through. Don’t go inside at this place or you’ll get a cold burger like I did.
  • AM
    Ashley McHenry
    Oct 18, 2025
    5.0
    Bunch of nice kids with smiles working here
  • LB
    Leah b
    Oct 8, 2025
    5.0
    Food was great, they got my order correct, gave me straws, napkins, and even silverware( which I’m missing most times from other places) and service was great as well!

Frequently Asked Questions About Wendy's

Is Bill-Central 14 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the opening hours for Bill-Central 14 Wendy's drive-thru?

The drive-thru at this Wendy's location is open from 6:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.