Order Accuracy
Numerous customers reported issues with incorrect orders, including missing items and wrong food.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and poor attitudes, especially during night shifts.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items, though some customers enjoyed the food.
Cleanliness
Several customers mentioned cleanliness issues in the dining area and with food handling practices.
Management Response
Some customers acknowledged improvements in management and service over time, while others criticized the lack of effective management and employee training.