Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times, with some customers experiencing delays of over 30 minutes.
Food Quality
Many customers reported issues with food quality, including cold or stale items, incorrect orders, and overall dissatisfaction with taste.
Cleanliness
Several reviews mentioned unsanitary conditions and a dirty environment, contributing to a negative dining experience.
Management Issues
Customers expressed frustration with management's lack of accountability and poor handling of complaints, indicating a need for better training and oversight.
Positive Experiences
Despite the negative feedback, some customers did report positive experiences with specific menu items and friendly staff, suggesting that there are occasional bright spots.