Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,055 reviews
5 stars
332
4 stars
280
3 stars
200
2 stars
97
1 star
146
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times for service, both in-store and at the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and restrooms, as well as improper cleaning practices.
Customer Service
While some staff were praised for their friendliness, others were described as rude or unhelpful, leading to mixed experiences.
Food Quality
Feedback on food quality was inconsistent, with some customers enjoying their meals while others reported cold or poorly prepared items.
- SSSeppyNov 17, 20251.0It would be smart to teach your employees to listen to the customer when they're ordering and have them read the order back. The person taking my order not only charged me for an extra large fry, but was also rude and dismissive while appearing disheveled and exhausted. Don't think I'm going to be showing up to this location anymore, been nothing but bad experience
- JMJulie MadduxNov 13, 20251.0Their order mobile app sucks and I ordered a meal and only got my sandwich. The manager was rude and no way at all polite. I'll have to think about going back
- AAAlexOct 16, 20252.0Service was very slow. I was the first customer in line at the counter and waited a long time for someone to come to the counter. Then it took quite a while to get my order of one beverage.
- JGJohn GiestOct 15, 20251.0Takes too long everytime. This time I sat there for 10 minutes just to be told that they have "Scheduled cleaning" stay away from this one. Also the service always takes too long. No longer fast food, no longer worth it
- MMMisty Blue MestethOct 13, 20251.0i put my order in the kiosk and was waiting to pay. A manager that was finishing an interview was able to put the interviewees order in. i was ignore for 12 minutes before i finally got an order But it wasnt mine. turns out that even if you are obviously waiting in front of the counter, the employees will just ignore you until you get the wrong order. and then they gaslight you into thinking its your fault for not confirming or paying for the order even though no one waited on me to find out if i needed to pay for my food. i only have 30 minutes for my lunch and wasted half of it just standing there being ignored. If I could give it negative stars I would.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
The McDonald's at 910 Shiloh Crossing Blvd in Billings, MT is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's offer drive-through services and what are the drive-through hours?
Yes, this McDonald's has a drive-through that is open daily from 6:00 AM to 11:00 PM.
Can I order food online for delivery or pickup from this McDonald's?
Yes, you can order food online for delivery or curbside pickup through their delivery website or via the McDonald's app.
What are the available payment options at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa at this location.
What types of food and menu categories does this McDonald's offer?
This McDonald's offers a variety of menu options including breakfast items, burgers, sandwiches, coffee, ice cream, and frozen desserts made with quality ingredients.
Does this McDonald's provide any rewards or promotions for customers?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program available online.
Is WiFi available for customers at this McDonald's?
Yes, this McDonald's location offers WiFi service for customers.
What are some nearby fast food options close to this McDonald's?
Nearby fast food alternatives include Taco Bell, Burger King, Five Guys, and Steak 'n Shake, providing customers multiple dining choices in the area.
Are there nearby retail and service stores customers might visit before or after eating at McDonald's?
Yes, nearby stores include Riddle's Jewelry, Time Square Furniture & Mattress, Cellular Plus, and Shoe Carnival, which customers can conveniently visit around their meal time.
What nearby medical and wellness services are accessible near this McDonald's location?
Customers can find medical services nearby such as Turley Dental Care, Go Figure Billings hospital, 100% Chiropractic, and wellness spas like Restore Hyper Wellness and Revive IV and Wellness.