McDonald's

3.6
1877 reviews
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Business Details

4902 Southgate Dr, Billings, MT
59102, United States
(406) 259-0921
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4902 Southgate Dr, Billings, MT
59102, United States

Hours

Reviews

3.6
1,877 reviews
5 stars
646
4 stars
442
3 stars
402
2 stars
138
1 star
249

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude or unhelpful interactions.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
  • BS
    Bernice Shysky
    Dec 12, 2025
    2.0
    When someone orders extra fries for a Happy meal instead of Apple slices definitely make sure those fries are in there My 1-year-old cannot eat apple slices
  • AD
    Alexandra Detienne
    Dec 9, 2025
    1.0
    Unfortunately this is the slowest and most lacking McDonald's I've been to. It's always a 5-10 minute wait just to order then another 10-15 minutes wait at least to get up to the second window to hopefully get your food when you get to it. And they forget a lot of food in the orders.
  • DD
    Drageezy
    Dec 6, 2025
    1.0
    Disgusted with the cold expensive food
  • RL
    rick ludwig
    Nov 19, 2025
    1.0
    Order today on mobile for pickup. Was not told anything about issues connecting from app to the store. So I stood there 20 minutes before someone talked to me. Finally, she went to go get the manager. The manager notified me on the issues, and I had a receipt on my phone pulled up and the manager did not want to do anything about it didn't even offer? To make it right or nothing very poor service
  • JN
    Jeff Newton
    Nov 16, 2025
    4.0
    its McDonald's, what do you expect
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Frequently Asked Questions About McDonald's

What are the operating hours for dine-in services at McDonald's on Southgate Dr in Billings?

McDonald's at 4902 Southgate Dr in Billings is open for dine-in from 5:00 AM to 10:00 PM every day of the week.

Is drive-through service available and what are its hours at this McDonald's?

Yes, drive-through service is available daily from 5:00 AM to midnight at McDonald's on Southgate Dr.