McDonald's

3.7
1295 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1046 Grand Ave, Billings, MT
59102, United States

Hours

Reviews

3.7
1,295 reviews
5 stars
477
4 stars
342
3 stars
210
2 stars
99
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

There were numerous complaints about cold food, missing items, and incorrect orders, indicating a lack of quality control.

Cleanliness

Some customers noted that the restaurant was clean, while others reported dirty conditions and unsanitary practices.

Management Concerns

Several reviews highlighted poor management practices, including unprofessional behavior and lack of responsiveness to customer complaints.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food quality on occasion.
  • AB
    Austin Briant
    Nov 16, 2025
    1.0
    Just wanted some Mac sauce to dip my fries in, is it that hard guys? Get to dip two whole fries. What a joke. Been like this all week.
  • BV
    Barb Vanroosendaal
    Nov 12, 2025
    1.0
    Worst service ever, they let 3 cars go ahead of us, when I asked what they were doing in there he yelled at us through the window. Do yourself a favor and go anywhere else!!!
  • DX
    DrEx X
    Nov 11, 2025
    1.0
    Place is horrible got charged 13 for a 6 dollar meal brought it to there attention and they were like well do you want the food and never got a refund
  • LH
    Lorita Harper
    Oct 31, 2025
    1.0
    This McDonald’s was absolutely awful. I waited in spot number two for 35 minutes before I had to take my children out of the car and go inside and which they went and tried to serve my food to spot number one. The food was cold. There was zero people at the counter working. Everyone was forced to use the kiosk inside and my kiddos received zero toys in their happy meals. it was awful and the place was a mess. I will never eat at this McDonald’s again.
  • RW
    Red Winged Sky Walker
    Oct 20, 2025
    1.0
    I never thought I’d see the Taco Bell down the street improve before this McDonald’s, but that’s exactly what’s happened. This location has consistently been one of the worst for DoorDash pickups. Wait times are almost always 10 to 30 minutes, sometimes longer, regardless of the time of day. There’s occasionally a manager who seems to care and helps things move a little smoother, but even that’s inconsistent. Most of the time, staff show zero urgency. Dashers are left standing around while the orders aren’t even started, let alone bagged and ready. Here’s the part that makes it worse: McDonald’s can adjust their prep time in the system if they’re regularly running late, but they don’t. That means we continue to waste our time, go unpaid for that wait, and risk late deliveries which hurt our on-time ratings. For Dashers, it directly cuts into how much we can earn. And believe it or not, other stores actually have orders ready when we walk in, making it easy to grab and go. That’s especially helpful when we have multiple pickups on the same trip. But when one of those pickups is from this McDonald’s, it throws everything off. We end up stuck here while the other customer’s food just sits in the car, getting cold. So DoorDash customers, if your food ever shows up cold, this kind of store setup is likely one of the reasons why. At this point, I honestly don’t even want to get out of my car when I arrive here. I usually wait 10–15 minutes just to unassign the order without it hurting my metrics. I might peek in to check the shelf, but I’ve learned not to expect anything to be ready. And it’s not just this location. The McDonald’s in the Heights is the same story. I haven’t tried the West End one yet, but based on the trend, I’m not expecting much. There seems to be a serious issue with general management across the board. Side note for customers and management: All Dashers feel these stresses, even if not everyone puts it into words

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 1046 Grand Ave, Billings?

McDonald's is open daily from 5:00 AM to 10:00 PM for dine-in customers.

Is there a drive-thru available at this McDonald's location, and what are its hours?

Yes, there is a drive-thru available daily from 5:00 AM to midnight.