McDonald's

3.7
1301 reviews
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Business Details

1046 Grand Ave, Billings, MT
59102, United States
(406) 245-6939
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1046 Grand Ave, Billings, MT
59102, United States

Hours

Reviews

3.7
1,301 reviews
5 stars
478
4 stars
342
3 stars
211
2 stars
99
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional, particularly from management.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and food quality, leading to frustration and disappointment.

Cleanliness and Environment

While some customers noted clean facilities and friendly staff, others reported dirty conditions and long wait times, indicating inconsistency in the dining experience.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about cold or improperly prepared items.
  • DH
    David Hughes
    4 days ago
    1.0
    Cold and tasteless. Worse than usual for McDonald's.
  • TF
    tianchen feng
    Dec 20, 2025
    1.0
    Extremely poor management and potential discriminatory behavior at this location. I was forced by the manager, Cody, to come inside to pick up a DoorDash order despite the fact that cars both in front of and behind me were served via the drive-thru. Even after I explained I was suffering from leg pain and mobility issues, Cody refused to provide the basic accommodation of a drive-thru pickup for a sealed bag that was already sitting ready. When I asked if this was official policy, he was incredibly dismissive and told me he "didn't care" if I reported him. It is shocking to see a manager so emboldened in his unprofessionalism and so indifferent to physical accessibility needs. If you are a delivery driver or someone who expects consistent, respectful service, avoid this location. I will be contacting corporate to ensure this "I don't care" attitude is addressed.
  • SS
    Steven “Zeke” Schaak
    Dec 6, 2025
    5.0
    The two young people that I spoke to at the drive through window were very friendly and had great attitudes so much so I let the manager know what a great job they were doing. Food of course was it's usual tasty good ....... But then again I've always liked McDonalds.
  • CS
    chandler smith
    Nov 23, 2025
    2.0
    Customer service is horrible!
  • AB
    Austin Briant
    Nov 16, 2025
    1.0
    Just wanted some Mac sauce to dip my fries in, is it that hard guys? Get to dip two whole fries. What a joke. Been like this all week.
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Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 1046 Grand Ave, Billings?

McDonald's is open daily from 5:00 AM to 10:00 PM for dine-in customers.

Is there a drive-thru available at this McDonald's location, and what are its hours?

Yes, there is a drive-thru available daily from 5:00 AM to midnight.