Jimmy John's

4.1
297 reviews

About

Sandwich Restaurant

Location

Jimmy John's
611 Hilltop Rd, Billings, MT
59105, United States

Hours

Reviews

4.1
297 reviews
5 stars
176
4 stars
59
3 stars
16
2 stars
15
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and lack of professionalism.

Order Accuracy

Many customers express frustration with incorrect orders, particularly with missing items or wrong modifications.

Food Quality

While several reviews highlight the deliciousness of the sandwiches, there are complaints about stale ingredients and inconsistent quality.

Delivery Issues

Customers frequently mention problems with delivery, including late arrivals and incorrect addresses.

Pricing Concerns

Some customers feel that the prices are too high for the portion sizes and quality of the sandwiches.
  • SC
    Shontelle Collins
    Dec 28, 2025
    1.0
    Awful customer service. Everyone who works there acts like its the worst thing in the world. You also have to bag your own to go order. When you ask for a bag they just had it to you to do yourself or ask you to grab it yourself behind the counter. Unacceptable to have to bag your own order. Three separate trips in a row same thing, bag your own order.
  • RG
    river Goetz
    Dec 28, 2025
    1.0
    Very poor customer service. They make you bag your own to go orders. When you ask gor a bag they just tell you to do it yourself and you have to reach over the counter to get a bag.
  • DT
    Dennis Taddicken
    Nov 8, 2025
    5.0
    Great sub, really good service sweet folks
  • CH
    Cole Hanson
    Nov 1, 2025
    2.0
    Decided to try the picklewich, got two and they skipped cheese and onions on both. Some sandwich. 15 bucks I’ll never get back
  • JD
    John Doe
    Aug 24, 2025
    5.0
    Delicious sandwiches made right every time. They've never messed up my order once, and I come here a lot. McDonalds messes up my order every single time. These people here actually pay attention and I appreciate it a lot.