Customers reported inconsistent food quality, with some meals being cold or poorly prepared, while others praised the freshness and taste.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and incorrect orders.
Cleanliness
Multiple customers expressed concerns about the cleanliness of the restaurant, noting dirty tables and restrooms.
Staff Friendliness
Despite service issues, some reviews praised the friendliness and helpfulness of the staff.
Operational Hours
Customers were frustrated with the limited hours and the dining room being closed, impacting their ability to enjoy meals on-site.
JB
John Brown
3 days ago
4.0
I came to this Dairy Queen earlier tonight and to say I was disappointed was an understatement. I submitted a mobile order before this restaurant was closed and it allowed me to confirm a come pick up of 9:16. I showed up early to try and be polite and waste as little time as possible. When I arrived, the lobby was looked and closed so I went through the drive through to pick up my food. If nothing else I was expecting to at least talk to a worker and apologize for any inconvenience. I pulled up to the window and was met with awkward glances from 3 of the workers; not one of them came to even speak with me. I sat and waited, held up my phone, and even honked to try and get attention from at least one of the employees. Not a single one even bothered to look back up at me. I left completely empty handed. I understand they were closed but it would have been nice to talk to a worker or have any sort of explanation. Only left 4 stars because food has been great in the past.
MF
Micah Flippo
3 days ago
3.0
Honestly, the service was good. The young lady who served us was very cordial and helpful. I did not have any problem with the food or the service. My reservations were the pervading smell of marijuana, and the rough neighborhood surrounding the restaurant.
KS
khloe sadowski
Nov 15, 2025
1.0
Come here often, as i work nearby. Typically never have issues or a need to complain but today was too much. Used napkins were put in the box of chicken tenders i got. The cheese curds were thrown in the bag, coating the whole bag in grease and therefore covering whatever the bag touched also in grease. Chicken tenders are cold like they were sitting on the counter for a long time waiting to be sold. Out of 5 ranches 1 was good, i even attempted to shake it to remix it and it is curdled to the cups. I called the store to talk to a manager and at least let them know their ranch was bad, and curdled. Manager response was a snarky “well the ranches were made today so i don’t know how that could be”. I ended up just hanging up because from the looks of it, employees and the manager would rather chat and giggle at customers thru the window than have good customer service. Most likely just wont return, after almost two years of being a regular customer. Heads up to both that manager and whoever else reads this, if a customer calls to tell you something is wrong, the right response isnt to tell the customer in turn that they are wrong. Makes the idea that high schoolers running the place isnt such a good idea, after all. Super disappointing as they are the only place i trust anymore out in lockwood. 2/10.
DK
David kahl
Oct 26, 2025
2.0
Came an ordered a blizzard . The person that made it put so much chocolate syrup in it tasted disgusting. If I wanted chocolate ice cream … I would have ordered it that way. I even called and they said it is just the syrup…. Really because everytime I’ve ordered a blizzard with vanilla ice cream it is white not all weird and syrupy chocolate 🤮
What kind of food and treats does Dairy Queen offer?
Dairy Queen specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger® sandwiches, chicken strip baskets, and ice cream cakes.
Where is Dairy Queen located in Billings, MT?
Dairy Queen is located at 2750 Old Hardin Rd, Ste F, Billings, MT 59101-6809, USA.
What are the opening hours of Dairy Queen?
Dairy Queen is open from 10:30 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 9:00 PM on Sundays.
Does Dairy Queen offer drive-thru and outdoor seating options?
Yes, Dairy Queen offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen family-friendly and accessible for children and individuals with disabilities?
Yes, Dairy Queen is family-friendly, welcomes children, has high chairs, restrooms, and is wheelchair accessible.
Can I order food from Dairy Queen online or through a mobile app?
Yes, you can order online at Dairy Queen's website and download their app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen provide free WiFi for customers?
Yes, Dairy Queen offers free WiFi for customers on-site.
Are there nearby restaurants where I can grab a different type of food before or after visiting Dairy Queen?
Yes, nearby restaurants include Boba Brew (bubble tea), Subway (sandwich shop), Jin's Buffet (Chinese buffet), Domino's Pizza (pizza and chicken), and Magic Diamond Casino which also has a bar and restaurant.
What nearby convenience or gas stations can I visit around Dairy Queen?
Around Dairy Queen, you can find convenience stores and gas stations such as Town Pump Conoco, Conoco, On The Run - Convenience Store, EXXON - Gas Station, and CAT Scale truck gas station.
Where can I find automotive services near Dairy Queen?
Nearby automotive services include Fly In Lube & Wash (car wash and automotive repair), Kochs Diesel Repair (truck and automotive repair), and Whalen Tire for tire services.