Arby's

4.1
981 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2834 King Ave W, Billings, MT
59102, United States

Hours

Reviews

4.1
981 reviews
5 stars
455
4 stars
288
3 stars
137
2 stars
40
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers praising specific items while others reported cold, stale, or poorly prepared food.

Customer Service

Customer service experiences varied; some praised friendly staff while others noted unprofessional behavior and issues with order accuracy.

Drive-Thru Experience

Many customers expressed frustration with the automated drive-thru system, citing difficulties in ordering and receiving incorrect orders.

Cleanliness

Concerns were raised about cleanliness in the dining area and restrooms, with some customers noting unsanitary conditions.

Speed of Service

Service speed was inconsistent, with some customers reporting fast service while others experienced long wait times.
  • CW
    Craig Winger
    4 days ago
    1.0
    SLOW, poorly managed
  • HB
    Hannah Bostick
    Jan 1, 2026
    5.0
    Crew is super positive every time I go!
  • EW
    Elaine Winchell
    Jan 1, 2026
    5.0
    This place has a pretty awesome staff. Always greeted with a smile. It's nice to see the employees doing their jobs but also having fun at the same time. So I got dinner and a show. Told the manager how great her staff was that night and she was very proud of her crew. The food is always good.
  • AS
    Amy Shaffer
    Dec 19, 2025
    3.0
    Drive thru orders are not taken by a "human" so if you want to ask a question, forget about it! Go to Arby's on Main!
  • RW
    Robert Padilla (HANDSOME WARRIOR)
    Dec 19, 2025
    4.0
    The only reason I give this place a 4 star and not a 5 is because there Milk shake machine seems to be not working most of the time and have occasionally gotten our order wrong but other then that. Excellent place to eat.