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Arby's

3.9
(477 reviews)
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Business Details

1017 Grand Ave, Billings, MT
59102, United States
(406) 254-6666
http://www.arbys.com/locations/us/mt/billings/1017-grand-ave/store-1107
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1017 Grand Ave, Billings, MT
59102, United States

Hours

Reviews

3.9
477 reviews
5 stars
214
4 stars
124
3 stars
61
2 stars
23
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Several reviews mentioned cold or unsatisfactory food, with complaints about incorrect items and overall quality.

Cleanliness

Some customers praised the cleanliness of the establishment, while others noted unsanitary practices among staff.

Management Concerns

Feedback indicated issues with management, including unprofessional behavior and inadequate staffing.

Mixed Experiences

While some customers had positive experiences with food and service, many others expressed disappointment, suggesting inconsistency in performance.
  • DD
    Dahlia Dupre
    Feb 12, 2026
    1.0
    Placed an order at 11:17pm which was confirmed, then Driver says "they don't take orders 30 minutes before they close" they close at midnight 🙃
  • BC
    Brieana Chapman
    Jan 5, 2026
    1.0
    Manager Steven is incredibly disrespectful over the phone and in person, witnessed him talking to other employees like crap which made the overall experience very awkward and disatisfying. It was a very unpleasant experience, the food came out fast and was good.
  • DM
    Dale Miller
    Dec 18, 2025
    5.0
    I ordered my food online. Chose pickup thru the drive thru. Everything was hot and fresh. Best food I have had in the last 2 weeks 🤌👍👍
  • CM
    Clarissa Messerly
    Dec 7, 2025
    1.0
    Very poor and unprofessional service in drive thru...
  • PC
    Paul Climenti
    Oct 5, 2025
    1.0
    Horrible front service. Rude upon pick up. Slow workers. And workers work with band aids and no gloves
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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