Vincent and Raquel received numerous positive mentions for their outstanding service and leadership skills, with many customers expressing appreciation for their attentiveness and friendliness.
Service Issues
Several customers reported long wait times for food and poor service, with some experiencing cold meals and unresponsive staff.
Food Quality
While many reviews praised the food as delicious and fresh, there were complaints about incorrect orders, cold items, and insufficient portions.
Atmosphere
The atmosphere received mixed feedback, with some enjoying the lively environment while others found it too loud and chaotic.
Customer Experience
Overall, customer experiences varied widely, with some expressing joy and satisfaction while others reported frustration and disappointment.
JW
Jay Walker
Nov 13, 2025
1.0
I just ordered an all American cheeseburger with only mayo and pickle with pepperjack cheese thru DoorDash… food got to my room and it’s just a patty with the cheese on it… like what???????
CK
Callie Elizabeth Kendrick
Nov 10, 2025
5.0
Raquel has great service! She was such a kind and sweet server!!!
SJ
Scott Johnson
Nov 2, 2025
1.0
Ordered on line at 4:30ish for a 6:30 pick up. Still waiting on my order at 7:00.+ Employees making tiktok vid’s, the kitchen is behind, rude green haired greeter, the young lady at the take out counter was awesome!!! Hire more like her!
JM
Jarmesha McKinney
Nov 2, 2025
5.0
Wonderful service from Vincent, shows great leadership skills and work ethic! THANKS VINCENT
HG
Haley Gonzales
Oct 27, 2025
5.0
I had the best birthday treat with Crumbl! Their cookies were fresh, delicious, and the perfect sweet way to celebrate. The variety of flavors made it extra special, me and my mom loved them. Definitely a great choice for any birthday celebration!