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Brand Certified

Chipotle Mexican Grill

3.1
(321 reviews)

Business Details

101 MS Hwy 12, Starkville, MS
39759, United States
(662) 268-4153

About

Mexican Restaurant
Chipotle Starkville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
101 MS Hwy 12, Starkville, MS
39759, United States

Hours

Reviews

3.1
321 reviews
5 stars
118
4 stars
31
3 stars
34
2 stars
26
1 star
112

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues like hard rice, bland flavors, and missing ingredients.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food preparation areas.

Ingredient Availability

Customers expressed frustration over the restaurant being frequently out of key ingredients, impacting their orders.

Overall Experience

Overall, many customers had disappointing experiences, with several stating they would not return.
  • BB
    BigBrother_Toby'G3
    Feb 16, 2026
    4.0
    The food was fresh and delicious, presentation was etable,seatin is very limited.Atmosphere was kinda silent other than calling for fresh meats and accomodations.overall god place to eat.
  • EP
    Elizabeth Palmer
    Feb 14, 2026
    1.0
    When we walked in, we were greeted by one employee. We sat down at one of the only tables that would accommodate all five of us, as the other was occupied. It was right by the counter. The bench was broken, but there wasn’t any sign or anything to indicate that it tips forward very easily. Any time someone was standing in line to order, they would lean on it; causing it to tip forward, and we had our infant, in her car seat, sitting on it. When my husband ordered our kids’ meals, they told him guacamole was extra. It’s not. They got a kid’s guacamole quesadilla. It should have been $4.90, but they charged us $7 - $4.30 for the quesadilla + $2.70 for the guacamole. Then, while I was eating my food, there were multiple hard pieces in my food, when there shouldn’t have been. My husband wanted water, so when I got some water. When he took a sip, he said it was tonic water. They have two different water buttons, but they aren’t labeled as such. We will not be back to this location. It was the absolute WORST Chipotle we have ever been to.
  • JI
    James Jones IV
    Feb 3, 2026
    1.0
    i literally have never given a restaurant a good or bad food review, in town visiting family from california, worker can’t get my order through window because i placed uber eats pickup, cool company rule but thought they’d help being that it’s a storm outside. no one inside wants to answer where my order is, angry that i’m asking them for what i paid for. paid for chips, wasn’t in the bag, drive back around, tell the lady at the window, she gets her manager, saying she can’t give me my chips even tho i paid for it, had to find dug up bag to show her the sticker on the bag says it as well then she finally gives it, hire better employees
  • NM
    Nicholas Morgan
    Jan 18, 2026
    1.0
    worst chipotle in existence
  • BB
    BestuPlays
    Jan 10, 2026
    3.0
    This place can give out the best food in the world and could be dissapointing at the same time. Ordered Soft Tacos, only to be fully soggy and sloppy. Ordered a Bowl and was super nice. Very inconsistent.

Brand Certified Facts from Chipotle Mexican Grill

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