Tropical Smoothie Cafe

Reviews

• CO

  C Outlaw

  Nov 16, 2025
  1.0
  Bad customer service did not relate how much the order was and as a person on the bigger side, I was looked at as if I was in the wrong line. No, no type of ending at exchange Like we’re just obligated to spend our money here. There was NOT a have a great day . On multiple occasions, this had happened. This is not just a one visit ordeal.
• SS

  Shenaka Stapleton

  Nov 11, 2025
  5.0
  Great customer service. I went to Tropical Smoothie for my birthday smoothie and it was a smooth process. The associate asked me what kind of smoothie I would like and they fixed me right on up. No cost. The environment was nice and very spacious. I might just be going back because I host a lot of events showing other people how they can work from home so this would be an idea place for my next event.
• VD

  Vee Dawson

  Nov 4, 2025
  2.0
  I like coming to this place because the food is hot and delicious. However, this morning, the workers were unprofessional. I was at the window waiting on my food, and it took them awhile. The whole time, I heard arguing/ loud aggressive tone. I asked could I get a refund because there were other ppl’s orders ready who were behind me, yet, I was still waiting. Of course, I couldn’t get a refund, and my order came 30 secs later. I will come back, but I hope service is better.
• CH

  C H

  Oct 25, 2025
  1.0
  I ordered a mango monsoon. Someone left out the mango. I returned to complain to management; they remade it. However, the very next day I went back to the establishment and the whole crew completely ignored me as if I were invisible.
• MA

  Mrs Allen

  Oct 6, 2025
  1.0
  I regret spending money on product. Now I must proceed to file a complaint and review. While eating an açaí fruit bowl I purchased from Store #795, Goodman Rd East located in Southaven, MS on April 20, 2025. I bit down on a sharp, purple plastic object embedded in the food. I immediately spit it out and discovered it was a thick piece of purple plastic from the store's plastic açaí container that they use to prep their açaí bowls with. A fact that was confirmed by staff members on-site. Unfortunately, the object cracked my simi-decade tooth, resulting in a painful dental injury. I’ve since visited a dentist, who evaluated the damage and provided a quote for capping the tooth. I reported the issue to the manager on duty, Ms. Richie Patel. When I requested to fill out an incident report form, I was told there was no such form and that she needed to "speak with her boss" before proceeding. This response felt unusual and gave the impression that the store may have been attempting to avoid formally recording the incident. It also gave me the impression that this franchise did not take the matter seriously! It's been 6 months, I haven't received feedback from the owner of the store via phone nor email. At this point, do anyone have the next solution to get this matter resolved?

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