Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for both drive-thru and in-store service, with some experiences exceeding 30 minutes.
Food Quality
There were numerous complaints about food being cold, undercooked, or incorrect, with some customers mentioning stale items.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with several reviews highlighting poor customer service and management issues.
Cleanliness
While some customers noted that the restaurant was clean, others reported unsanitary conditions, including issues with pests.
Overall Experience
Customer experiences varied widely, with some praising the food and service while others expressed dissatisfaction and vowed not to return.
JB
Joseph Butler
Oct 12, 2025
1.0
Inside service is terrible 10 minutes to get someone to take an order then gave cups to the drink machine they knew was messed up so they had to give us new cups and drinks from the back after standing there for 15 minutes. Took about 35 minutes to get half cooked fries and cold burgers. Not to mention the guy behind me said he was waiting outside for over 20 minutes for the order they messed up and the worker who was on break trying to order her own food and needed a code from the manager and she wouldn’t come up front to help . Absolute crappy service and food.
SJ
Susan Jackson
Oct 5, 2025
5.0
A favorite, many options to choose from
DC
danny cole
Sep 28, 2025
3.0
Service sucks
DM
Dana Millsaps
Sep 21, 2025
1.0
It took almost 10 for someone to answer the speaker for the car in front of me! So I thought as long as they're taking my food would be fresh, boy was i wrong! Fries and nuggets were like rubber! And then little fella at windows wasn't going to fill my cup all the way! Just throw the whole restaurant away!
TS
The Super Soldier
Sep 6, 2025
1.0
It should NOT take 30 minutes to make a single burger.