Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a consistent problem with order accuracy.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about cold or improperly cooked food.
Management Issues
Several reviews pointed out ineffective management, with complaints about staff attitudes and lack of customer prioritization.
Operational Hours
Customers expressed frustration over inconsistent opening and closing times, leading to confusion and dissatisfaction.
TS
TheQueenYana Show
3 days ago
5.0
Good
TF
Tootie Frontier
Jan 28, 2026
1.0
I got two biggie bags nothing major, they forgot one of my fries so I return to get the missing fry still not a big deal. The female cashier finally asks me what's the issue after about 2 minutes of the entire staff staring and not saying a word to me,INCLUDING THE MANAGER! I tell her about the fries she says ok, I continue to wait for at least 3-5 more minutes for a value fry that I still haven't received so after I start showing im losing patience another team member asks the cashier what I was waiting on . She then says oh yeah just a fry .
Aside from being treated like I wasn't a priority as a customer I fault the female manager who made eye contact with me 3 times and not once made contact with me but instead let me stand there waiting on crew member's with no guidance. Don't be a manager if you're not going to prioritize the customer simple. It wasn't a big deal until I had to wait an extended time on fries that should have been in my bag when I first received the order. Sad
AL
Ashley Lindsay
Jan 14, 2026
4.0
Please start opening the restaurant oON TIME. That's all I want. Been coming here for years because the service & food is great! Recently, (about 2 months) they randomly open 30 -40 minutes late & randomly close the lobby doors. Yesterday night was one of their worst days & TODAY it happened again. Starting to become like the Wendy's on County Line & they're horrible
AC
Austin Chester
Jan 13, 2026
1.0
No point in trying to eat here anytime after like 10:30. Stays open till 1 am but you’ll just sit there feeling dumb. I wouldn’t post about it if it had only happened once but it’s been a few times now. Go ahead and either change those hours or actually have people working.
AM
Adriane Mitchell
Dec 31, 2025
1.0
It’s ridiculous how rude the management and staff are. How are you mad at me when you rung my order up wrong and I asked for a receipt? The girl on the headset talking about she didn’t hear my order correctly but running off at the mouth. If you would listen and repeat the order then maybe you could have gotten it correctly. Also, the manager told me I couldn’t get a receipt. It’s a receipt given to me once I pay for my order?!?! All the had to do was apologize for the mistake and made a simply correction. Getting an attitude with the customer when you are in the wrong is beyond me. They need better training for the managers and staff.
Is the Wendy's at 7001 Old Canton Road currently open?
Yes, the Wendy's at 7001 Old Canton Road, Ridgeland, MS is open and serving customers.
What are the operating hours for this Wendy's location?
Wendy's is open daily from 6:30 AM to 1:00 AM, including the drive-thru.
Does this Wendy's offer drive-thru service?
Yes, Wendy's at this location has a drive-thru open from 6:30 AM to 1:00 AM every day.
Can I order Wendy's food for delivery near this location?
Delivery is available; to check if it's offered near you, use the Wendy's app or visit order.wendys.com and enter your delivery address.
Does this Wendy's serve breakfast?
Yes, this location offers breakfast including combos, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I contact the Wendy's on Old Canton Road for feedback or questions?
You can call (601) 853-0440, use the Wendy's Customer Care Live Chat on their website, or fill out a customer satisfaction survey online.
Are there any parks nearby where I can enjoy time before or after visiting Wendy's?
Yes, Friendship Park, a playground, is close by and is a great spot to relax or let kids play.
What other dining options are near Wendy's at 7001 Old Canton Road?
Nearby dining options include Penn's seafood and American restaurant, Super Suppers (American cuisine), and Juarez Tacos for Mexican food.
If I’m driving to Wendy’s, where can I fuel up nearby?
There are nearby gas stations like Valero, Shell, and Sprint Mart where you can fuel your vehicle before or after your Wendy's visit.
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