Dairy Queen Grill & Chill

Reviews

• JP

  Joanna P

  Feb 26, 2026
  1.0
  I literally watched them pull my burger out of the microwave. Bun and all.
• MT

  Morgan Thomas

  Feb 17, 2026
  1.0
  The worst fast food establishment I have ever been to. I wish I could select zero stars for my experience on 2/15/26 around 4pm. While at the drive-thru speaker, I politely asked for a moment to review the menu with my daughter. The male employee responded with “Oh Lord” in an irritated tone. After ordering a hamburger meal, I was asked what I wanted to drink. I briefly paused and said “umm” while trying to determine whether the location served Pepsi or Coca-Cola products, he said, “This lady doesn’t even know what she wants to drink.” I quickly said just give me Coke Zero if you have it. I then turned to ask my daughter what she would like and the male sighed and said “Hurry up, man.” At that point, I explained that we rarely visit Dairy Queen and simply needed a moment to review the options. When I arrived at the window, I addressed the issue and requested to speak with a manager. The employee claimed the other male wearing a headset was the manager. He did not have any visible identification indicating he was the manager, but I proceeded to explain the situation. This individual accused me of lying and claimed that none of the above was said. I told him I was filing a complaint for my experience and he stated, "Fine, I will give you the number." He raised his voice, spoke aggressively, and stated, “We don’t have to listen to her,” followed by, “They say the customer is always right but we ain’t listening to this mess.” Repeatedly telling me I was lying. I was then told to pull forward and wait for my food. After waiting an additional 10–15 minutes while several cars behind me were served first, my food was finally brought out and the order was completely wrong, despite having a receipt showing what I ordered. I had to go inside to receive a refund from the same individual who identified himself as the manager. I hope that any available drive-thru audio, video surveillance, or headset recordings from the time of my visit can be reviewed. No customer should be spoken to or treated in this manner.
• LM

  Laricka Morgan

  Jan 16, 2026
  1.0
  If i could give zero stars i would! Everytime we come, there is only like one car but we always have to wait!!! I waited like 15 minutes for a kids meal and when i called to get my money back, the guy said “I’m walking out with it right now” and proceeded to take a few more minutes. The guy brought the food out and brought the wrong food to my car, didn’t apologize or anything but proceeded to turn his nose up like he wanted to fight me!! I’ll definitely never eat there and I’ll be calling Corporate! And yes i was agitated cause we shouldn’t have to wait that long and only one car was before us
• BS

  bre simmons

  Dec 31, 2025
  1.0
  Don’t waste your time dirty store nasty attitudes. 12/31/2025
• FV

  fred V

  Nov 23, 2025
  5.0
  I always drive-through to get a cone dipped in chocolate but today I decided to go in. I got to meet one of the managers who has always helped me.his name is Joshua. He is always helpful and pleasant.. Of course the vanilla cone dipped in chocolate is to die for.

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