Dairy Queen Grill & Chill

3.6
434 reviews
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Business Details

6952 Old Canton Rd, Ridgeland, MS
39157-1229, United States
(601) 206-9259
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
6952 Old Canton Rd, Ridgeland, MS
39157-1229, United States

Hours

Reviews

3.6
434 reviews
5 stars
187
4 stars
91
3 stars
41
2 stars
41
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to frustration.

Food Quality

Several reviews mentioned issues with food quality, including incorrect orders, undercooked items, and lack of flavor.

Staff Attitude

Numerous customers noted unprofessional behavior and bad attitudes from staff, impacting their overall experience.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and highlighted enjoyable food items.
  • FV
    fred V
    1 day ago
    5.0
    I always drive-through to get a cone dipped in chocolate but today I decided to go in. I got to meet one of the managers who has always helped me.his name is Joshua. He is always helpful and pleasant.. Of course the vanilla cone dipped in chocolate is to die for.
  • CB
    claudia Bianchi
    Oct 25, 2025
    5.0
    I want to congratulate DQ for having such an excellent employee. I went at 9:00 pm and this young man called JOSHUA was super professional and kind to talk to. We didn't wait for anything with a meal combo and 3 Sundays served. It's not so much because of how fast he is, but because of how excellent the young man is, super attentive.
  • HG
    Honey Global
    Oct 8, 2025
    3.0
    Can’t get a chocolate cone they said they don’t have chocolate ice cream which is usually what I come for . Other than that the chocolate dipped ice cream that they offer was good customer service good and quick spent 14 on 4 cones I guess prices have went up
  • BH
    Billie Horton
    Sep 27, 2025
    3.0
    Two people working and a cook. Cook was not reviewing orders and we had to go and remind him of our order. One of the workers was managing the drive thru and front desk. He was repeating the drive thru order and mine and I was taken aback that he did not tell the drive thru to hold for a moment. He walked away before I paid. Had to call the other guy over to pay. It was awful! While all this was going on, a couple stood there looking for someone to take their order. One of the guys scolded his coworker for ignoring us.
  • DS
    D'Sonjera Sanders
    Sep 24, 2025
    1.0
    This is ridiculous. I paid for an order that I never received and still haven’t seen a refund. How hard is it to return my money? Also the nasty sassy attitude the manager had was sickening and horrible. Order # 38307828935999488
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours for Dairy Queen Grill & Chill in Ridgeland, MS?

Dairy Queen Grill & Chill in Ridgeland is open daily from 10:30 AM to 10:00 PM.

Is Dairy Queen Grill & Chill closed on any holidays?

Yes, it is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).